Managed Services Technical Alignment Manager

Position Description: 

We are looking for a Technical Alignment Manager (TAM) to join our team and provide strategic guidance and technical support to our clients. As a Technical Alignment Manager, you will be responsible for ensuring that our clients' IT systems and processes are aligned with their business objectives and industry best practices. You will also oversee the delivery of our managed services, including network, security, cloud, backup, and disaster recovery solutions.  We offer a hybrid work environment with three days in the office and two days working from home after a training period.

****IMPORTANT *****

All applicants must fill out our Culture Index Survey as part of the application process.  Any candidate that does not complete this survey will not be considered for the position.   Filling out the survey takes approximately 6 minutes.

Please follow this link to fill out your survey.

https://go.cultureindex.com/p/FImjkIhwp3wZMDiX8tB

Essential Job Functions: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. 

• Assist in the development and maintenance of the Technical Alignment Manager customer facing role and responsibilities. 
• Develop and maintain strong relationships with clients and understand their business needs and challenges. 
• Conduct regular technical alignment reviews and audits to assess the current state and maturity of clients' IT environments. 
• Provide recommendations for roadmaps for improving clients' IT performance, security, and compliance. 
• Meets with decision makers / client to review client tickets, receive updated information, and get any other required information to help LeafTech provide better overall support. 
• Coordinate and oversee the implementation of our managed services and solutions, ensuring quality and customer satisfaction. 
• Have an intimate knowledge of the client's business workflows and operations.
• Responsible for ensuring proper licensing quantities as it relates to LOB applications like M365, Azure, etc.
• Stay updated on the latest IT trends, technologies, and best practices. 
• Collect technical and business requirements from clients to deliver to sales for estimate building and quoting.
• Create, modify, and manipulate Microsoft Word documents at an intermediate level. 
• Create and manipulate Excel spreadsheets and formulas at an intermediate level.  
• Organize and prioritize multiple competing priorities and requests. 
• Track and document time spent on clients.
• Manage LeafTech standards as they relate to client infrastructure and ensure they meet client needs.
• Learn multiple products, features, technology solutions used within the company.

This is not an exhaustive list of all duties, responsibilities, or qualifications associated with this position. Incumbents may perform other duties as assigned. 

Additional Duties & Responsibilities: 

• Participation in company projects, meetings, and objectives. 
• Ability to travel to client sites as needed – locally or within the continental US 

Supervisory Responsibilities: 

• This position has no supervisory responsibilities. 

Demonstrated Competencies: 

• Critical Thinking – Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; understands workflows and procedures.  
• Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.  
• Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; Contributes to building a positive team spirit; puts success of team above own interests; Able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.  
• Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.  

Education / Experience / Certification Requirements 

• A High School Diploma or equivalent is required. 
• Customer-service oriented with a problem-solving attitude. 
• Excellent written and verbal communications skills 
• Proven time management & scheduling abilities 

Preferred Qualifications 

• An associate degree or higher 

Work Environment and Physical Activities 

• Professional office setting 
• Minimal travel – almost entirely via car in and around the Denver Metro region; occasional   travel within the continental US 
• Frequent keyboarding and phone support 
• Lift up to 50 pounds

LeafTech Consulting is an Equal Opportunity Employer