Bath General Manager

About Leaf Home

At Leaf Home, we are powered by people on a single mission to make homeownership easy. We’ve crafted a team of the very best to ensure we make a difference by winning every day. In addition to serving our customers, Leaf Home strives to build a welcoming and inclusive workplace. We are proud to be a certified Great Place to Work® as well as a multi-year recipient of Top Workplaces recognition.

From competitive medical benefits to people-focused committees like the Women’s Committee, Diversity & Inclusion Committee, and VetConnect, we are dedicated to making Leaf Home a workplace where you can win every day. Come grow your career with us.

Why Leaf Home

• We Win – Being driven every day to win is who we are
• People Powered – Recognized as a top Ohio and U.S. workplace by Great Place to Work®, Energage, and more
• Family Feel with Enterprise-Level Resources – You are important to us, and we’ve built a culture you’ll love
• Support – Inclusion, sustainability, and reliability surround everything we do
• Personal Growth – Dedicated to providing resources and encouragement for employee growth
• Mobility – Locations throughout the U.S. and Canada, with continued expansion

Position Summary

The Bath General Manager is responsible for leading the business unit focused on bath remodeling services. This role drives revenue growth, ensures operational excellence, and oversees sales, installation, customer experience, and profitability. The Bath General Manager manages cross-functional teams (Sales, Operations/Installation, and Service), implements strategic initiatives to grow market share, and maintains high quality and customer satisfaction standards in line with the company’s brand and warranty commitments.

Essential Duties and Responsibilities

• Own full P&L responsibility for the bath remodeling business, including revenue growth, margin performance, and cost control.
• Lead and develop Sales, Operations, Installation, and Service teams, ensuring alignment, accountability, and high performance.
• Execute and optimize sales strategy, including lead conversion, pricing discipline, and sales coaching to consistently exceed targets.
• Oversee field operations and installation quality, ensuring projects are completed safely, on time, and in compliance with warranty and industry standards.
• Champion an exceptional end-to-end customer experience, from initial consultation through project completion and post-install service.
• Implement scalable operational processes for scheduling, capacity planning, inventory management, and labor efficiency.
• Analyze market trends, performance metrics, and customer feedback to identify growth and improvement opportunities.
• Ensure strict adherence to safety, regulatory, and compliance requirements across all bath operations.
• Partner cross-functionally with Marketing, Finance, HR, and Leadership to support strategic initiatives and expansion.
• Build and sustain a performance-driven culture focused on quality, accountability, and continuous improvement.

Required Education and Experience

Education

• Bachelor’s degree preferred, or an equivalent combination of education, training, and experience.

Experience

• 12 years of progressive leadership experience in construction, home services, or bath remodeling services.
• An additional 3 years of relevant experience may substitute for formal education.

Core Competencies

• Proven track record leading multi-functional teams and exceeding revenue targets.
• Strong operational, analytical, and financial acumen, including P&L responsibility.
• Excellent communication, customer service, and organizational skills.
• Ability to travel within the assigned territory as needed.
• Proficiency with Microsoft Office Suite.
• Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B).

Preferred Knowledge, Skills, Abilities, or Certifications

• Experience in bath remodeling or related home improvement services.
• Prior business unit leadership or P&L management experience.
• Familiarity with CRM systems and field operations or scheduling software.
• Demonstrated commitment to safety, quality, and customer satisfaction.

Travel Requirements

• Up to 25% U.S. and/or Canadian travel required.

Overtime / Additional Hours Requirements

• Additional and non-standard hours may be required (exempt position).

Physical Requirements

Work Environment

• Combination of office, field, and driving environments.

Are We Your Company?

Focused on Growth Leaf Home is dominating the home improvement industry as we continue to grow. We work hard and play harder. With offices across the U.S. and Canada, our diverse team spans marketing, sales, installation, and service. We are committed to employee growth through:

• Innovating, Always – Providing cutting-edge solutions for employees and customers
• Partnering with Our Customers – Building trusted relationships at the core of everything we do
• Empowering Employees – Creating opportunities for growth and success in a supportive environment
• Supporting Our Communities – Giving back to the places our customers and employees call home

What We Offer

• Industry-leading compensation package
• Competetive medical, dental, and vision benefits after 60 days
• Retirement savings plan with company match
• Paid parental leave and generous paid time off programs
• On-campus fitness programs and meal delivery services
• Comprehensive health, wellbeing, financial wellness, and childcare benefits
• Opportunities for growth and advancement

Additional Perks

• Employee assistance program with 24/7 legal, financial, and counseling support
• Employee discount marketplace with thousands of savings options
• Gym membership reimbursement
• Employee resource groups, including VetConnect and the Women’s Committee

Awards and Recognition

Leaf Home has been recognized as a top workplace by The Plain Dealer, is a multi-year recipient of Top Workplaces USA by Energage, and is Great Place to Work® Certified™. Additional recognitions include:

• Remodeling 550 list placements
• Qualified Remodeler Top 500 rankings
• Smart Culture Awards for employee-focused culture
• Inc. 5000 and Inc. 5000 Regionals: Midwest growth recognition

For a full list of awards, visit www.leafhome.com/press/.

Diversity and Equal Opportunity

Leaf Home is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. Employment decisions are made without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, genetic information, veteran status, or disability, in accordance with applicable law.