Operations Manager

Meet Leaf Home. We turn complex home improvement projects and endless to-dos into achievements. With more than 50% of homeowners worried about the cost and effort of home maintenance, we deliver remarkable, end-to-end experiences. And get the job done right, at every step. Bringing innovative products, the best people, and the highest standards to every project.

Trusted by more than 1 million homeowners across the US and Canada, we are America’s largest direct-to-consumer full-service provider of branded home services and products. Our products, including the patented LeafFilter gutter protection system, have earned numerous awards and recognition from Good Housekeeping, Qualified Remodeler, Angi, Consumer Reports, This Old House, and other consumer review platforms.

Benefits

We are powered by extraordinary people. Our innovative products and reliable services are delivered with convenience, excellence, and quality through 250 regional sales and installation offices and comprehensive field support offices in New York and Hudson, Ohio. We’re proud to say we’ve been consistently named one of the fastest-growing private companies by Inc. 5000 and recognized as a top employer nationally. The benefits of working at Leaf Home are wide-ranging and include:

Industry-best compensation packages | Competitive health, dental, and vision insurance | 401k with company match | Paid time off including paid parental leave | Individualized career development programs | On-demand lunch program | Childcare assistance | Free gym membership | Employee assistance programs, including legal, financial planning, and counseling | Employee discount marketplace | Employee Resource Groups such as VetConnect, DEI Committee, Women’s Committee.

Position Summary

Manage and grow assigned sales territory through effective leadership of independent contractor Sales Representatives. Work closely with the Installation team to ensure accurate sales orders, timely product installation, and customer satisfaction.

Essential Duties And Responsibilities

• Effectively manage sales representative team, within assigned territory
• Maximize productivity and sales effectiveness through continual team training and proactive performance management
• Ensure sales representatives meet or exceed established sales K.Pls
• Provide customer and sales support by responding to customer inquiries and requests
• Work closely with the Installation department to ensure accurate sales orders and timely installation
• Routinely review sales prefinance reports to identify areas of improvement and opportunities for assigned team and territory
• Foster effective team communication through individual and team meetings
• Performs other duties as assigned by supervisor.
  
  

Experience And Minimum Qualifications

• High School Diploma or equivalent.
• Experience in outside sales, commissioned sales, in-home sales, or a related field
• Excellent communication and organizational skills
• Energetic and engaging interpersonal skills with the drive to succeed
• Ability to overcome objections in the sales process
• Experience managing conflict resolution and motivating others to perform at a high level
• Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without “dropping the ball”.
• Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a “roll up your sleeves” and “today not tomorrow” mentality.
• Apply active listening skills through the ability to comprehend information presented and respond thoughtfully.
• Detail-oriented and can focus on the task at hand, no matter how minute, by finding the most efficient and effective pathway to completion.
• Excellent verbal and written communication skills are required for communicating with internal and external parties in a manner that is both articulate and professional.
• Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection.
• Ability to provide timely and empathetic help through in-person, phone, email, and social media avenues that keeps the co-worker or customer’s needs at the forefront of every interaction.
• Ability to communicate effectively, to recognize, understand, and manage one’s own emotions as well as others, and foster positive working relationships across all levels of the organization.
• Holding oneself responsible and being self-driven in accomplishing business goals, adhering to policies and being responsible for one’s own actions, performance, and decisions.
• Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
  
  

Preferred Knowledge, Skills, Abilities, Or Certifications

• Prior experience as an independent sales representative for Leaf Home
• Experience managing sales territories and multiple sales representative teams
• Bachelor’s degree preferred
• Bilingual – English and Spanish a plus but not required
  
  

Are We Your Company?

Focused On Growth Leaf Home Is Dominating The Home Improvement Industry As We Continue To Grow. We Work Hard And Play Harder. For Us, We Strive To Be Better Than The Best And We Want You To Join In Our Success! With Offices Across The U.S. And Canada, Our Team Is Diverse And Strong. From Marketing To Sales, Installation, And Service, We Have The Best Team, Right Along With The Best Home Solutions. We Are Committed To Our Employees’ Growth, Which We Demonstrate By

• Innovating, Always: Leaf is focused on providing cutting-edge solutions, both for employees and customers
• Partnering With Our Customers: Building strong and trusted relationships is at the core of everything we do
• Empowering Employees: Our brand begins and ends with our people, and we provide opportunities for growth and success in a supportive environment
• Supporting Our Communities: Home is where the heart is, and we in turn strive to give back to the communities that our customers and employees call home
  
  

What do we offer?

• Industry-leading compensation package
• Medical, Dental, and Vision benefits
• 401k Savings Plan
• Paid Time Off, Comprehensive Health, Wellbeing, and Financial Wellness Programs
• Childcare benefits to support families
• Endless opportunity for growth and advancement. Just ask our current employees!
  
  

Other Perks You Need To Know About

• Employee assistance program – get 24/7 support in areas including legal, financial planning, and counseling.
• Employee discount marketplace – enjoy discounts on thousands of products, from cars to local attractions.
• Gym membership compensation – your insurance will help cover the cost of your gym membership!
• Groups like Vet Connect & the Women’s Committee to help you get involved and to provide resources for your success
  
  

Diversity and Inclusion Statement

Leaf Home is committed to creating a diverse environment and is proud to be an equal opportunity employer. We strive to create an environment that embraces differences and fosters inclusion.

Equal Opportunity Statement

Leaf Home will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical/mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law).