Front Desk & Customer Service Coordinator

Leadway International is seeking a detail-oriented and reliable Front Desk & Customer Service Coordinator to support daily office operations and high-volume order processing.

This role is the first point of contact for visitors and customers and plays a critical role in ensuring accurate order entry, timely communication, and coordination with warehouse and sales teams.

Key Responsibilities

• Greet and assist visitors, customers, and vendors professionally
• Manage incoming calls, emails, and inquiries with proper routing and follow-up
• Process high-volume customer orders accurately and efficiently (ERP system: Sage 100)
• Verify order details, pricing, and product availability before submission
• Coordinate with warehouse and sales teams to ensure timely fulfillment
• Monitor order status and proactively follow up on delays or discrepancies
• Maintain accurate records of orders, communications, and documentation
• Support general administrative tasks (filing, data entry, supply coordination)
• Maintain a clean, organized, and professional front desk environment

Qualifications (Required)

• Associate’s or Bachelor’s degree required
• Minimum 1 year of order entry or administrative experience in a fast-paced environment
• Strong attention to detail and accuracy in data entry
• Clear and professional communication skills
• Ability to multitask and manage competing priorities
• Proficient in Microsoft Office (Excel, Outlook, Word)
• Bachelor's degree or associate degree required (in business or relevant field highly preferred)

Preferred Qualifications

• Experience with ERP systems (e.g., Sage 100)
• Background in wholesale, distribution, or logistics environment
• Experience handling customer inquiries and order coordination

What We’re Looking For

• Strong sense of accountability and follow-through
• Ability to stay organized under workload pressure
• Professional front desk presence and customer-focused mindset
• Team player who can coordinate effectively with warehouse and sales

Why Join Us

• Stable and growing company in food distribution
• Structured work environment with clear processes
• Opportunity to gain hands-on experience in operations and customer service
• Potential for growth into operations or supervisory roles