Payment Processor

Job Title: Member Services Representative, Payments Processing

Location: Fort Worth, Texas 76155

Duration: 3-month contract with the potential to extend/convert. 100% onsite. 06/22/2026 to 11/20/2026

Job Purpose

Responsible for daily functions associated with direct payments and funds transfers..

Principal Duties and Responsibilities

Perform general ledger balancing

Coordinate return items with members, outside vendors, the Federal Reserve Bank and other institutions

Assist other departments with fraud resolution, member inquiries and related Accounting general ledger balancing

Work member cases/activities assigned

Follow and maintain policies and procedures to ensure strict compliance with NACHA rules and regulations and Federal Banking laws

Log, research and make necessary general ledger, account adjustments and/or returns

Obtain information from members for the timely and accurate processing of international and domestic funds transfer requests

Research and verify incoming and outgoing funds transfer information

Communicate with vendor to process funds transfers

Understand and be familiar with outgoing and incoming funds transfer laws

Verify members for outgoing funds transfers, and Federal Reserve verifying and releasing funds transfers

Perform other duties as assigned

The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

Minimum Qualifications

High school diploma or GED

Intermediate Excel and Word experience

Preferred Qualifications

Previous customer/member service experience

Previous banking or Credit Union experience

Knowledge, Skills & Abilities

Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software

Ability to exercise excellent customer service skills

Ability to perform in a fast-paced environment, handle multiple tasks and function as an integral part of a team

Ability to effectively communicate with all levels, both verbally and in writing

Ability to perform mathematical calculations and analyze data

Ability to effectively prioritize work and meet deadlines under high volume pressure

Ability to cross-train and perform any role assigned within department

Ability to interact professionally with all employees and members

Ability to work independently and with minimal supervision

Ability to self-motivate with strong organization skills and capacity for attention to detail

Ability to effectively prioritize work and meet deadlines

Ability to work extended hours in support of business needs

Ability to maintain satisfactory performance and attendance