What are the responsibilities and job description for the Seasonal Call Center Care Specialist position at Leading Edge Connections?
Seasonal Call Center Care Specialist - Fully Remote Position
Are you passionate about helping others and making a difference from the comfort of your home? At Leading Edge Connections (LEC), we’re redefining what it means to deliver exceptional customer care.
We’re seeking experienced, compassionate professionals—especially those with a background in healthcare or insurance—to support our clients’ members through service, benefits assistance, and retention support.
Join a virtual team that values people, technology, and growth. At LEC, we’ve left behind outdated call center models to create a flexible, empowering work environment where your voice and expertise truly matter.
Minimum Requirements:
- 1 year of call center experience (sales or customer service)
- Experience with data entry and word-processing is required
- Must be able to work in a fast-paced position with attention to detail and accuracy
- Must possess basic computer knowledge
- Team oriented with a positive, “can do” attitude
- Fluent in writing, reading & speaking English
Preferred Qualifications:
- Two years or more experience in a call center environment (healthcare industry a plus)
- Experience in Salesforce, Hubspot or other CRM, DialPad is a definite plus
- Data entry experience preferred
Responsibilities include but are not limited to:
· Member Interaction
o Engage professionally with members to understand their inquiries and provide clear, concise information regarding their health insurance extra benefits.
· HIPAA Compliance
o Verify member identity in accordance with HIPAA regulations to ensure confidentiality and protect sensitive information during all interactions.
· Order Processing
o Accurately place catalog orders by verifying each item and its description, ensuring that all orders meet member needs and expectations.
· Balance and Benefit Assistance
o Provide accurate information regarding account balances and available benefits, assisting members in understanding their coverage and options.
· Problem Resolution
o Identify and resolve issues effectively, utilizing problem-solving skills to address member concerns; escalate to appropriate channels when necessary while maintaining a high level of service.
Hardware/Software Requirements
To be successful in this role, you must have your own computer and home office setup that meets the following minimum specifications:
Personal computer (laptop or desktop only; no Chromebooks, MacBooks, iPads, netbooks, or tablets).
Processor: Intel® Core™ i5 5200 series or greater; all computers must have at least 4 performance/proficiency cores.
Example: A 10-core computer with only 2 performance cores does not meet this requirement.
Please check your system settings to confirm.
Memory: 8GB RAM minimum; Windows 10 (64-bit) or higher.
Display: Screen resolution of 1280x768 or higher; dual monitors required for efficiency.
Internet: Reliable high-speed internet with a wired Ethernet connection (hardwired to router).
Audio: USB noise-canceling headset.
Security: Up-to-date antivirus software with a recent scan completed; firewall must be enabled.
These will be verified prior to system access.
Details:
Job Type:
-1099 Contract
-Seasonal Part-Time-Flex (20 hours)
-Full-time (30-40hours)
Paid Training up to $13 per hour
Pay: Up to $14-16.00 per hour (base plus bonus structure)
Hours: Flex Time, between 20-40 hours per week
Must be able to work 40 hours per week during the paid training.
Salary : $14 - $16