What are the responsibilities and job description for the Customer Service Specialist position at Leader Works LLC?
Job Summary
We are seeking a dynamic and dedicated Customer Service Specialist to join our team! In this vital role, you will be the friendly face and helpful voice that ensures our clients receive exceptional support and service. Your enthusiasm, organizational skills, and technical proficiency will drive positive interactions, resolve inquiries efficiently, and contribute to a welcoming environment. This position offers an exciting opportunity to develop your administrative and customer support skills while making a meaningful impact on our clients’ experience. If you thrive in a fast-paced setting and enjoy helping others, we want to hear from you!
Duties
- Manage multi-line phone systems to answer inquiries promptly, professionally, and courteously
- Provide exceptional customer support via phone, email, and in-person interactions
- Maintain accurate data entry using productivity software such as Microsoft Office, spreadsheets, and QuickBooks for billing and record-keeping
- Handle front desk responsibilities including greeting visitors, managing appointments, and directing client communication
- Organize office operations by filing documents, managing calendars, and coordinating appointments with strong calendar management skills
- Assist with office management tasks such as inventory control, filing systems, and clerical support to ensure smooth daily operations
- Proofread correspondence and documents for accuracy while maintaining high standards of phone etiquette and professionalism
Experience
- Previous office management or administrative experience in a customer service environment preferred
- Proven ability to handle multi-line phone systems with excellent phone communication skills
- Familiarity with Microsoft Office suite (Word, Excel, Outlook) and productivity software for data entry and document processing
- Experience working with QuickBooks or similar accounting software is a plus
- Bilingual abilities are highly desirable to serve diverse client needs effectively
- Strong organizational skills with the ability to prioritize tasks efficiently in a fast-paced setting
- Demonstrated computer literacy with technical proficiency in office tools such as spreadsheets, word processing, and filing systems
Join us in delivering outstanding service that makes a difference! We value energetic professionals who are eager to grow their administrative expertise while providing top-tier support to our clients. This paid position offers a vibrant work environment where your organizational talents and customer service skills will shine!
Pay: $25.17 - $30.32 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- Employee assistance program
- Health insurance
- Health savings account
- Professional development assistance
- Relocation assistance
- Tuition reimbursement
Work Location: Hybrid remote in Monument, CO 80132
Salary : $25 - $30