Position Summary |
The On-Site Contract Manager/Site Manager will be responsible for overseeing the BTS operations, maintenance, and personnel of voice and data network systems. Will serve as the operational liaison between management and the Government Contracting Officer Representatives. Individuals must be able to attain and maintain a valid US Government security clearance to be retained in the position |
Duties & Responsibilities |
- Lead the installation, configuration, and end-to-end maintenance of Avaya Aura Communication Manager and Session Manager.
- Manage daily operations for teams of technicians and operators to ensure 24/7/365 availability of telecommunications, including VoIP, Cisco Unified Communications Managers, and outside/inside plant systems.
- Ensure strict adherence to Federal Acquisition Regulations (FAR), DoD regulations, and Original Equipment Manufacturer (OEM) guidelines.
- Input data of work requests that are processed in the Workload Analysis Report.
- Support troubleshooting and resolution of voice/data communication installations, upgrades and problems across the enterprise.
- Perform maintenance on critical infrastructure, such as Avaya Local Session Controllers (LSC), IX Voicemail suites, and Sonus Session Border Controllers (SBC).
- Act as the primary point of contact for the Air Force Communication Squadron
- Supervise team of multi-disciplined telecommunications professionals.
- Manage training and certification of employees.
- Must be detailed and safety oriented.
This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor. |
Education & Experience Requirements |
- BS in IT-related or Telecommunications or equivalent technical degree or equivalent experience
- Minimum of 5 years of experience in telephone installation, voice/non-voice communication systems, and supervisory leadership.
- Avaya telephony administration
- VoIP, SIP protocols, networking, and Avaya Aura platforms
- Certifications: DoD 8570 IAT Level II certification (e.g., CompTIA Security CE, CCNA Security)
- Clearance: Ability to obtain and maintain government security clearance.
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Skill & Certification Requirements |
- Training/certification in OEM equipment (e.g., Avaya CM8 or Cisco Gold Partner credentials).
- Familiarity with Avaya Communication Manager, Session Manager, System Manager, and Communication Control Toolkit (CCT).
- Avaya Aura Platforms Avaya System Management: Installing, configuring, and maintaining Avaya Aura Communication Manager (CM), System Manager (SMGR), Session Manager (SM), and Avaya CMS.
- SIP trunking and VoIP troubleshooting.
- SharePoint Documentation
- Proficient in troubleshooting techniques
- Presentation and briefing capabilities
- Possess strong written and verbal communication skills Strong written and verbal communication skills
- Possess administrative and project management skills
- May be required to lift more than 50lbs
- Position requires sitting, standing, keeling for long periods of time
- LCI is an Equal Opportunity Employer/Veterans/Disabled
Leader Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email hr@lcibest.com |
