Team Lead (Sales Campaign)

Role Overview:

The Sales Campaign Manager is responsible for driving revenue and maximizing conversion rates within a high-volume Lead Generation campaign. You will lead a team of agents, optimize the sales funnel between "openers" and "closers," and ensure absolute data integrity. This is a high-impact role requiring a leader who is obsessed with sales metrics, real-time performance coaching, and operational efficiency.

Key Responsibilities:

Sales Leadership & Performance Coaching:

• Drive Conversions: Monitor real-time KPIs (conversion rates, transfer success, and production summaries) to ensure daily sales targets are met or exceeded.
• Active Coaching: Provide "on-the-floor" coaching and feedback to agents to improve pitch delivery, rebuttal handling, and lead quality.
• Motivation: Foster a high-energy, competitive sales culture that incentivizes top performance and minimizes churn.

Funnel & Lead Flow Optimization:

• Transfer Management: Oversee the "Credit Pull to Closer" pipeline, ensuring zero lead leakage and immediate follow-up on failed transfers.
• Lead Hygiene: Conduct rigorous audits of CRM statuses to ensure agents are moving leads through the funnel accurately and honestly.
• Liaison: Coordinate seamlessly between front-end agents and closing teams to remove bottlenecks in real-time.

Reporting & Operational Excellence:

• KPI Transparency: Deliver precise midday and end-of-day performance reports (Production, Attendance, and Quality).
• Data Integrity: Partner with QA to identify "suspicious" lead statuses and implement corrective actions for agent reporting errors.
• Process Improvement: Identify inefficiencies in the sales script or lead flow and recommend data-backed strategy adjustments.

Qualifications & Requirements:

• Sales Background (Required): Minimum of 2–3 years of direct experience in a high-pressure sales environment (Inbound/Outbound).
• Leadership Experience: Proven track record of managing sales or lead generation teams in a BPO/Call Center setting.
• Lead Flow Expertise: Deep understanding of lead management, CRM workflows, and the mechanics of transfer-based campaigns.
• Data Literacy: Must be highly "numbers-driven" with the ability to interpret performance data and turn it into an actionable sales strategy.
• Amenable to work on a Hybrid Setup.

Core Competencies:

• Closing Mindset: Expert at handling escalations and identifying why a lead isn't converting.
• Urgency: Ability to make split-second decisions in a fast-paced environment to save a sale or optimize a shift.
• Precision: High attention to detail regarding data accuracy and reporting timelines.
• Tech Savvy: Proficient in CRM management and multi-channel communication tools.

Welcome to LeadAdvisors, where innovation meets excellence in the digital landscape. LeadAdvisors is an operator-led BPO and digital growth company headquartered in Orange County, CA, with global operations across the Globe such as Philippines, North America, Middle East and the United States. Operating since 2012, with 1,000 agent capacity, 3M verified transfers, 59M organic visits generated, and 1000'S OF TRUST customers.