Lead Scheduler (Burtonsville, MD)

Job Title: Lead Scheduler

Reports To: Lead Care Coordinator

Salary/Hourly Rate: $23-$25/hour

Direct Reports: N/A

Position Status: Full-Time

Location: Burtonsville, MD

Position Overview

The Lead Scheduler plays a critical role in supporting the daily operations of the Alternative Placement Youth (APY) mentor program by overseeing workforce coordination, scheduling systems, and shift accountability. This position is responsible for ensuring that mentor coverage aligns with youth needs, schedules are accurate and up to date, and communication across the team remains clear and responsive.

The Lead Scheduler serves as a central point of coordination between mentors and leadership, helping maintain structure, consistency, and efficiency in program operations. This role requires strong organizational skills, attention to detail, and the ability to adapt quickly in a dynamic, youth-centered environment. A high level of comfort with technology, including scheduling and workforce management platforms such as ConnecTeam, is essential for success in this role.

Core Responsibilities (Including But Not Limited To)

Scheduling & Workforce Coordination

• Oversee the development, maintenance, and accuracy of mentor and youth schedules using Connecteam, our time tracking and scheduling software.
• Ensure appropriate staffing coverage based on program needs and mentor availability
• Coordinate shift coverage and respond to real-time scheduling changes within the Connecteam platform.
  
  

Shift Oversight & Accountability

• Monitor mentor attendance, timekeeping, and completion of assigned responsibilities
• Ensure timely documentation and adherence to program expectations
• Address scheduling discrepancies and support resolution of attendance-related issues
  
  

Communication & Team Coordination

• Serve as a primary liaison between mentors and program leadership regarding scheduling matters
• Maintain consistent communication channels to address updates, changes, and urgent needs
• Support a responsive and organized communication structure across the team
  
  

Administrative & Operational Support

• Maintain and update scheduling systems and related documentation
• Conduct regular reviews to ensure scheduling accuracy, efficiency, and compliance
• Track mentor engagement, including availability and participation trends
  
  

Compliance & Program Support

• Ensure adherence to scheduling protocols, attendance policies, and program standards
• Support onboarding logistics, trainings, and administrative coordination as needed
• Assist with additional operational or administrative projects to support program success
  
  

Payroll & Timekeeping Support

Assist in reviewing timesheets for accuracy and alignment with scheduled shifts

Help ensure proper documentation of hours worked in accordance with program expectations

Minimum Requirements

• Associate or Bachelor’s degree in human services, nonprofit management, social work, business, education, or a related field; OR a combination of relevant education and experience
• Minimum of three (3) years of combined experience in program coordination, scheduling, or workforce operations
• Strong technology proficiency, including Microsoft Office Suite and workforce management platforms (e.g., Connecteam), along with standard office equipment
• Excellent organizational, time-management, and problem-solving skills, with the ability to identify and address system or scheduling issues
• Strong written and verbal communication skills
• Ability to work collaboratively with internal teams and external partners in a fast-paced environment
• Understanding of confidentiality standards and experience working within HIPAA-compliant environments
  
  

Preferred Qualifications

• Experience in youth services, mentorship programs, or working with returning citizen populations
• Experience supporting or contributing to program development and implementation at both direct service (micro) and systems (macro) levels
• Background in team coordination, staff support, or workforce oversight in a dynamic environment
• Demonstrated ability to contribute to operational planning, process improvement, and performance tracking
• Creative, solutions-oriented mindset with a strong ability to adapt and grow within evolving program needs
  
  

Working Schedule

• Full Time Schedule (Monday – Friday) (8am – 4pm or 9 am – 5pm)
• Monday – Thursday – In Person, Friday – Remote
• Work is hybrid within Maryland.
  
  

General Physical Requirements

At times there may be sedentary work. May be required to periodically lift up to 51 lbs, moving in various positions. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Physical Activities

• Reaching: Extending hand(s) and arm(s) in any direction.
• Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling.
• Grasping: Applying pressure to an object with the fingers and palm.
• Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Hearing: Perceiving the nature of sounds at normal speaking levels or without correction. Ability to receive detailed information through oral communication, and make fine discriminations in sound.
  
  

Visual Acuity

The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading; visual inspection involving small defects, small parts and/or operation of machines (including inspection); using measurement devices; and/or assembly of fabrication of parts at distances close to the eyes.

Working Conditions

None: The worker is not substantially exposed to adverse environmental conditions. This is a Non–Exempt Position Under The Fair Labor Standards Act

LEAD4LIFE, INC. IS AN EQUAL OPPORTUNITY EMPLOYER.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required as other functions may be assigned.

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This is a Non–Exempt Position Under The Fair Labor Standards Act.

Lead4Life, Inc. is an Equal Opportunity Employer.

By submitting the contact form below, I acknowledge and affirm that I have read the above job description and fully understand and accept the position responsibilities, and requirements as described on this page. If I am hired to fill this position, I understand that a copy of this job description will be placed in my personnel file found in the Human Resources Department.

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Choose one...APY/IM/PMI Care CoordinatorAPY Mentor – Central MarylandAPY Mentor – Western/Southern/Upper Shore MDChild Placement WorkerChief AdministratorLead Scheduler – Burtonsville, MDMentoring InitiativePRP Rehabilitation Counselor – State-wide/Eastern ShorePRN Youth Worker – SalisburyRehabilitation Counselor – Lower Eastern Shore, MD

Mentor Applicants: What shifts are you willing to work?

8:00am – 4:00pm

4:00pm – 9:00pm

9:00pm – 8:00am

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