What are the responsibilities and job description for the Sales & Client Services Specialist / Animal Care position at Lead The Way Dog Training?
Sales & Client Services Specialist / Animal Care
Lead The Way Dog Training | Ocean View, NJ
About the Position
Love dogs, enjoy working with people, and have a talent for sales?
Lead The Way Dog Training is seeking a motivated, personable, and organized individual to join our growing team.
This is primarily a sales and client enrollment position within an active, professional dog training facility. The role combines sales, customer service, office administration, and hands-on animal care.
We're looking for someone who takes pride in representing our brand, believes in the value of professional dog training, and is enthusiastic about helping our business grow.
Responsibilities
Sales & Client Enrollment (Primary Focus)
- Respond promptly to incoming calls, messages, and prospective client inquiries.
- Follow up with leads and convert inquiries into training program enrollments.
- Build relationships with prospective clients and understand their training needs.
- Explain our training programs, services, and pricing.
- Schedule consultations and coordinate client enrollments.
- Maintain accurate sales records and follow-up activities.
- Work toward established sales and enrollment goals.
Client Services & Administration
- Manage client and dog records using company software.
- Coordinate scheduling, reservations, and enrollment documentation.
- Collect and verify required veterinary records.
- Assist with payments, customer inquiries, and daily office operations.
- Maintain accurate and organized electronic records.
Animal Care & Facility Support
- Assist with daily kennel cleaning, feeding, watering, and animal care.
- Support safe dog arrivals, departures, and handling.
- Monitor dogs and communicate any health or behavioral concerns.
- Maintain a clean, safe, and organized facility.
- Develop animal handling skills through supervised training.
This is an active position, not a traditional desk job. Employees carry a company phone and remain accessible to clients while supporting daily facility operations. Safe animal handling always takes priority.
Qualifications
- Sales experience preferred, particularly in a service-based industry.
- Strong communication and customer service skills.
- Comfortable discussing pricing, following up with prospects, and closing sales.
- Proficient with computers and willing to learn new software.
- Organized, dependable, and able to manage multiple responsibilities.
- Comfortable working directly with dogs of various breeds, sizes, and temperaments.
- Willing to perform routine kennel cleaning and animal care.
- Enthusiastic about representing Lead The Way Dog Training and supporting our mission.
- Positive attitude, professional appearance, and strong work ethic.
Previous professional dog training experience is not required.
Compensation & Opportunities
- Starting hourly pay at $16.56, with higher pay based on experience and qualifications.
- Additional performance-based sales incentives.
- Training in our programs, business software, and animal handling procedures.
- Opportunities for professional development and growth within our organization.
About Lead The Way Dog Training
Lead The Way Dog Training is a professional dog training company specializing in Positive Balanced Dog Training. Our approach combines structured training for dogs with personalized coaching that gives owners the knowledge and confidence to achieve lasting results.
We Train Dogs. We Coach People.
How to Apply
Interested candidates should email a resume and a brief cover letter explaining their relevant experience, why they believe they would be a good fit for Lead The Way Dog Training, and what interests them about joining our team. Team@LeadTheWayDogTraining.com
Pay: From $16.56 per hour
Expected hours: No more than 40.0 per week
Work Location: In person