What are the responsibilities and job description for the Service Manager position at Leachman Buick GMC/Leachman Cadillac?
The successful Service Manager will work closely with the Service Director to ensure their success and support at Leachman Buick, GMC, Cadillac. The person in this role exhibits excellent leadership skills that inspire and motivate others while also maintaining the high service standards that we have here at Leachman.
Roles and Responsibilities
- Hires, trains, motivates, and monitors the performance of service employees.
- Prepares and administers an annual operation budget for the service department in collaboration with the service director.
- Strives for harmony and teamwork with all other departments.
- Understands and ensures compliance with manufacturer warranty and policy procedures.
- Establishes and maintains good working relationships with customers to encourage repeat and referral business.
- Fosters professional employee development and coordinates with department managers to determine need for advanced training.
- Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
- Makes customer satisfaction a department priority, ensuring that service personnel are courteous and respectful in their interaction with customers.
- Administers warranty claims, review warranty policy adjustments, understands and applies warranty information and clarifications to customers.
- Works with other departments to find ways to improve the overall profitability of the dealership.
- Maintains a safe and professional work environment.
- Attends manager meetings.
Qualifications & Skills
- Strong management skills, process and result driven, responsible, detail-oriented, dependable, & self-motivated to help their team succeed.
- Clean and valid driver's record for the past two years.
- Pre-employment background check and drug screening required.
- At least 5 years management experience, strong automotive background preferred.
Additional Notes
Other responsibilities may be assigned by management
*Benefits include paid holidays, paid vacation, health and dental insurance and 401K*