What are the responsibilities and job description for the Universal Banker I position at Lea County State Bank?
Summary
Deliver bank products and services as well as Paying and Receiving services to meet customer/ prospective customers' needs and maintain needed records and logs for all types of accounts, working under close supervision. Adhere to set teller standards and cashing limits.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
50%- Account Input/ Operational Effectiveness- Open new accounts, explaining services offered i.e. Checking, Savings, CD's, CDARS, DDM, IRA's and Safe Deposit Boxes. Special attention to signature cards, W-9 accuracy and business account documentation. Accurately input and maintenance of all accounts. Accept and input stop payments, wire transfers, check orders, run appropriate Cross App entries, mobile/online banking enrollment, enter account alerts, and create safe deposit box contracts. Relate and affiliate accounts accurately and timely. Scan signature cards and account documentation to image system.
Accurately input new account information into Yellow Hammer.
30%-Customer Service- Meet the bank's customer service standards. Display a professional appearance, provide fast and friendly assistance, answer questions, and respond to requests promptly. Display good product knowledge, accuracy of problem resolution, and telephone etiquette. mobile/online banking enrollment. Basic knowledge of additional duties within the department including but not limited to completing monthly certifications, CTR's and account analysis. Assist and train customers to use the ITM machines. Basic knowledge of issuing and accepting negotiable instruments
10%- Audit/ Job Knowledge- Meet established SOP and audit requirements for New Accounts area with emphasis on BSA requirements. Know and understand the operational aspects of all products and the related policies and procedures, admit customers to safe deposit boxes, ensuring proper security is maintained. Assist with monthly certifications
10%-Safety: Ensure the SafetySecurity of all team members, customers, the Bank, and personally; this is an essential responsibility of every team member. Accordingly, you, along with all team members, are required to: i) perform your duties in a manner that ensures your safety and the safety of other team members; ii) maintain situational awareness in your environment and alert your supervisor, manager, or another Bank Officer immediately of any a) unusual, suspicious, hazardous, harassing, or disrespectful activity in the Bank by other team members, customers, or others on Bank premises, OR b) situations or circumstances that could compromise team member, customer, or others safety, security, or privacy; iii) understand and comply with Bank security policy and procedures (see LCSB Security Manual, Safety Manual, Harassment Policy, Sexual Harassment Policy, Hazard Communications Program,Acceptable Use Policy (for IT)); iv) complete all assigned monthly information security training within established timeframes and apply training concepts in the performance of your duties; v) recognize and appropriately handle all suspicious, questionable, or compromising e-mails whether simulated or real; vi) understand and comply with other Bank Policies and Procedures relevant to Safety and Information Technology. Your awareness and action serve to i) prevent or ii) detectcorrect safety issues that compromise a) physical security and safety of yourself, team members, Bank customers, and/or anyone on the Bank's premises; b) Bank's electronic systems integrity (including confidential information about the Bank's operations, customers' accounts, and other team members); and c) any team member, customer, and/or the Bank's privacyreputation.