Late Stage Collections Specialist ( On-Site)

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation. Primary Function The Recovery Specialist I is responsible for negotiating, solving problems, and providing excellent customer service. As part of the Recovery Collections team, the Recovery Specialist I will locate and contact homeowners across the country to collect on charged off secured and unsecured debt. Principal Duties Manage your individual portfolio. Pursue solutions to resolve post charge-off and deficiency balance accounts. Re-establish and maintain communication with customers to minimize company loss. Build and cultivate relationships with the borrowers to help them find ways to make meeting their obligations possible according to the company’s standard. Negotiate payoffs, settlements, and payment programs according to company guidelines. Utilize all available skip tracing tools to locate our borrowers whose current contact information is inaccurate. Achieve various numeric standards and goals for servicing accounts without sacrificing quality of service while adhering to state and federal (FDCPA/CFPB) guidelines and consistently representing the Company in a professional manner. Performs related duties as assigned by supervisor. Education and Experience Requirements High school diploma or equivalent, required. Bachelor’s degree preferred. 2 years charge-off collections experience or a bachelor’s degree. Knowledge, Skill, and Ability Requirements Ability to remain positive and confident in the face of frequent customer rejection. Ability to achieve set goals, meets deadlines, and work in a fast-paced, stressful environment. Ability to communicate persuasively and assertively while maintaining professionalism. Strong numeric aptitude, problem solving and analytical skills. Detailed self-starter who is motivated and organized. While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. SINDHP1 Additional Information: While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement. Company Benefits: Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them! Medical, dental, and vision insurance Health Savings Account with employer contribution 401(k) Retirement plan with employer match Paid Maternity Leave/Parental Bonding Leave Pet insurance Adoption Assistance Tuition reimbursement Employee Loan Program The Newrez Employee Emergency and Disaster Fund is a new program to support our team members Newrez NOW: Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better. CA Privacy Policy CA Notice at Collection The right company in the right industry. In both good economic times and bad, people need homes - and mortgages to buy them. We help these people every day buy homes or refinance their current mortgage loans. In addition to offering an in-demand product, there are two things you should know about us: We value and reward entrepreneurial spirit, and we are growing. Few lenders are as innovative, as financially solid, as well managed and on track to become America’s leading lender as the Newrez Family of Companies. We deliver products and services that turn prospects into delighted customers —providing abundant opportunity for the great people who work here. These competitive advantages set us apart, and they’re why you can grow with us for the long term.