Collections Representative

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation. Summary: A Commercial Loan Consultant is a seasoned collector who is responsible for all collections and loss mitigation work outs on new and existing portfolios in order to maximize recovery and disposition loans to the appropriate work out strategy.    Responsibilities: Receive and review loan information Contact borrowers in order to cure delinquency, setup payment arrangements and/or settle accounts through the use of manual calls, an automated dialer, and by utilizing the LM worklist. Identify and recommend optimal workout strategies based on individual borrower circumstances Identify and recommend assistance strategies as necessary Increase frequency of borrower contact based on days since last payment Collect documents and information related to rehab progress, and maintenance improvement requests Collect documents needed for Loss mitigation options. Work Loss Mitigation processes as a SPOC to assist with getting borrowers to the correct workout based on client direction and individual borrower circumstances. Work the shared Commercial team email boxes for Loan servicing, general inquiries, and payoff requests. Work the Commercial team Voicemail for return calls. Qualifications/Skills: Experience in collections required Familiarity with maneuvering around the Internet through various skip tracing sites Familiarity with loan terminology, rights, and processes Excellent work ethic, high productivity, and attention to detail Superior verbal communication and negotiation skills Flexibility to work weekends required Must take the writing assessment provided Ability to multitask is required Superior typing and computer skills required Compensation/Bonus/Incentives: Competitive pay Monthly bonuses payouts Additional incentives based on business needs Educational Requirements: High school graduate, college degree preferred but not required SINDHP2 Additional Information: While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement. Company Benefits: Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them! Medical, dental, and vision insurance Health Savings Account with employer contribution 401(k) Retirement plan with employer match Paid Maternity Leave/Parental Bonding Leave Pet insurance Adoption Assistance Tuition reimbursement Employee Loan Program The Newrez Employee Emergency and Disaster Fund is a new program to support our team members Newrez NOW: Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better. CA Privacy Policy CA Notice at Collection The right company in the right industry. In both good economic times and bad, people need homes - and mortgages to buy them. We help these people every day buy homes or refinance their current mortgage loans. In addition to offering an in-demand product, there are two things you should know about us: We value and reward entrepreneurial spirit, and we are growing. Few lenders are as innovative, as financially solid, as well managed and on track to become America’s leading lender as the Newrez Family of Companies. We deliver products and services that turn prospects into delighted customers —providing abundant opportunity for the great people who work here. These competitive advantages set us apart, and they’re why you can grow with us for the long term.