What are the responsibilities and job description for the Temporary General Office Associate position at LE1 See’s Candy Shops, Incorporated?
Work is Sweet! 'Quality without Compromise' is not just a motto at See's Candies. It is the most important ingredient in our recipe for success. See's Candies has been in business since 1921 and maintains a reputation for producing the highest quality candy and providing superior customer service. See's is a leader in the confectionary industry with over 250 retail shops across the USA. We are seeking friendly, enthusiastic individuals who are passionate about providing great customer service. Job Description Summary: The General Office Associate is responsible for managing mail and research payments, overseeing sales terminal operations, processing credit card refunds, releasing orders, and communicating with customers. Job Description: Key Responsibilities: Review all mailed orders for completeness and accuracy of information (form of payment, complete addresses, gift cards). Both Mail Order and VS. Apply order numbers to order and checks, Recording the payment onto the orders (accuracy is very important). Research all payments received to ensure proper posting of orders and avoid duplicating orders, be able to problem solve discrepancies up to including contacting customers and adding very detailed notes into Salesforce. Telecheck Warranty approval and processing spreadsheets for cash data entry. Contact customers to resolve various problems within their order and prevent. Further processing delays (delivery dates or balance due). Follow up on previous orders on hold due to nonpayment. Review all refund adjustments for accuracy, and approval, add notes to order regarding status. Perform multi-cash distribution transactions for multiple orders forms from customer with large list of recipients for order entry. Distribution of incoming mail & interdepartmental mail. Complete special projects as assigned by the department manager or Supervisor. Minimum Qualifications: Demonstrated proficiency in personal computers, including Word, Excel and 10-Key by touch strongly preferred. Account Receivable experience preferred. Excellent verbal and written communication skills; strong organizational and customer service skills required. Strong problem-solving skills. See's is an EOE See’s will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law (including San Francisco Ordinance #131192 and Los Angeles Municipal Code 189.00). Welcome to See's Candies where every career choice is as delightful as our candy! Whether you're a seasoned professional or just starting your journey, you've come to the right place to satisfy your career cravings. From crafting irresistible confections to spreading joy to customers, every role at See's Candies is a chance to make a difference and leave a lasting impression. Apply now and join our extraordinary team dedicated to making life a little sweeter, one chocolate at a time. Your next sweet adventure starts here! Like a Box of Chocolates, we believe that variety is the spice of life, and it takes many unique individuals working together to reach our common goals. At See's, teamwork is the secret ingredient. For over 100 years, See's Candies has been dedicated to making candy Mary See's way; helping to make the world a sweeter place, one piece of candy at a time. See's has grown from one shop to over 240 shops across America, plus a flourishing online store, without ever compromising on the best tasting, highest quality candy around.