Quality Assurance Analyst

LE0020 Orlando Family Physicians, LLC It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Responsibilities: Participates in design of call monitoring formats and quality standards. Performs call monitoring and provides trend data to management. Uses quality monitoring data management system to compile and track performance at team and individual level. Participates in patient listening programs to identify customer needs and expectations. Provides actionable data to various internal support groups as needed. Provides feedback to call center team leaders and managers. Prepares and analyzes internal and external quality reports for management staff review. Perform other duties as assigned. Skills and Specifications • 6 months of call center customer care experience, preferably in a healthcare environment. • Excellent oral, written and interpersonal communication skills. • Exceptional listening and analytical skills. Intermediate level of knowledge/expertise with PC hardware and software (Word and Excel). Intermediate to advanced level of knowledge with Internet technology • Strong knowledge of customer care processes and techniques. • Demonstrated ability to work well in a team environment. • Dedication to providing exceptional customer service. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! The foundation for InnovaCare was laid in 1998 when President and CEO Richard Shinto, M.D., founded North American Medical Management (NAMM) in California. Since then, InnovaCare Health has continuously evolved and innovated to remain at the forefront of healthcare and deliver cutting-edge solutions to our physicians and team members, patients, and their families. Across InnovaCare, we are united by a shared mission, vision, and values. Our growing company strives to make every member of our diverse team feel fulfilled and valued through their work. Our mission is to transform the lives of the people we serve through compassionate, high-quality care, innovative solutions, and trusted partnerships as we vision a new definition of the standard of excellence in healthcare. Today, InnovaCare operates more than 30 clinics and is recognized as a leader in transforming care delivery. Our approach combines physician-led care models with cutting-edge technology and a focus on personalized, coordinated care to empower providers to succeed in some of healthcare's most challenging environments.