Account Service Representative

Account Service Representatives leverages their knowledge of cash management, billing, collections, reconciliation, commissions, and account payables functions while they interact daily with agents, brokers, vendors, law firms, internal departments, and outside banking personnel. The ideal candidate will have at least three or more years of experience in the functions noted above and for delivering customer service over the phone and through scheduled follow-up conversations. Responsibilities: Performs account reconciliation and maintains accounts and records for all billing Monitors all customer and agency inquiries, resolving all problems efficiently and within the timeframe. Responsible for handling initial letters and calls. Responsible to identify, research and resolve outstanding individual direct bills, agency account balances, and account discrepancies with insured’s, agents, outside collection agencies, and law firms. Verifies daily lockbox payment applications and works with outside banking contacts to make corrections as necessary. Processes non-sufficient funds and stop payments for returned checks. Notifies agents, the insured, and underwriters of returned checks. Prepares daily general ledger entries and non-cash code sheets to reverse payments from insured policies. Performs other ad-hoc duties as assigned. Qualifications: Must Have: High school graduate or equivalent with three more years of financial or accounts receivable experience, including experience in the insurance, or banking, or related industries. Must understand or have experience with Customer Service, Account Receivable, Account Payable, Billing & Invoicing. Must be able to work and feel comfortable on the phone, including outbound calls. Accounting experience in the insurance industry is preferred. Must be comfortable with change. Must be detail oriented. Must be able to work within a team environment. Strong verbal and written communication skills are a must. Preferred to Have: Bilingual (Fluent in Spanish) Prefer Degree in Business Administration, Accounting, Finance, or related degree. Accounting experience is preferred. Experience with Microsoft Excel and Outlook is preferred. IAT Insurance Group is the largest private, family-owned property and casualty insurer in the U.S. Insurance Answers Together® is how we define IAT, in letter and in spirit. We work together to provide solutions for people and businesses. We collaborate internally and with our partners to provide the best possible insurance and surety options for our customers. At IAT, we’re committed to driving and building an open and supportive culture for all. Our employees propel IAT forward – driving innovation, stable partnerships and growth. That’s why we continue to build an engaging workplace culture to attract and retain the best talent. We offer comprehensive benefits like: 26 PTO Days (Entry Level) 12 Company Holidays = 38 Paid Days Off 7% 401(k) Company Match and additional Profit Sharing Hybrid work environment Numerous training and development opportunities to assist you in furthering your career Healthcare and Wellness Programs Opportunity to earn performance-based bonuses College Loan Assistance Support Plan Educational Assistance Program Mentorship Program Dress for Your Day Policy All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We maintain a drug-free workplace and participate in E-Verify. IAT is the largest private, family-owned property and casualty insurer in the U.S. Insurance Answers Together® is how we define IAT, in letter and in spirit. We work together to provide solutions for people and businesses. We collaborate internally and with our partners to provide the best possible insurance and surety options for our customers.