Account Manager

Account Manager - Commercial Landscaping

Company: Le Perv Landscape Inc
Location: San Diego CA
Employment Type: Full-Time
Department: Account Management/Sales

About the Role

We are seeking a dynamic and experienced Account Manager to join our growing landscape company. As the primary liaison between our company and valued clients, you will be responsible for maintaining exceptional client relationships, ensuring project success, and driving business growth through superior service delivery.

Key Responsibilities

Client Relationship Management

• Serve as the primary point of contact for assigned commercial and residential accounts
• Build and maintain long-term client relationships through regular communication and exceptional service
• Address client concerns promptly and professionally
• Conduct regular client meetings and property assessments
• Ensure client satisfaction and retention

Project Coordination & Quality Control

• Develop and implement comprehensive work plans for client properties
• Coordinate scheduling, budgeting, and resource allocation across multiple projects
• Conduct weekly property inspections to ensure quality standards are met
• Provide feedback and direction to production crews and field supervisors
• Monitor project timelines and ensure on-time completion
• Oversee crew performance and provide training as needed

Business Development

• Identify and pursue upselling opportunities with existing clients
• Develop proposals for additional services and enhancements
• Maintain and grow assigned book of business
• Collaborate with sales team to target new market opportunities
• Present landscaping solutions that align with client needs and budgets

Administrative Duties

• Maintain accurate client records and account documentation
• Prepare detailed proposals, contracts, and work orders
• Coordinate billing processes and resolve payment issues
• Generate regular reports on account performance and growth
• Ensure compliance with safety regulations and company policies

Required Qualifications

Experience & Education

• 2 years of account management or client relations experience
• Previous experience in landscaping, construction, or related service industry strongly preferred
• Proven track record of maintaining client relationships and driving business growth

Skills & Competencies

• Leadership: Ability to manage and motivate field crews and subcontractors
• Communication: Excellent verbal and written communication skills
• Organization: Strong project management and time management abilities
• Sales Acumen: Experience with consultative selling and relationship-based sales
• Technical Knowledge: Understanding of landscaping practices, plant materials, and maintenance procedures
• Problem-Solving: Ability to resolve conflicts and address challenges proactively
• Technology: Proficiency in CRM software, Microsoft Office Suite, and project management tools

Physical Requirements

• Ability to walk properties and conduct outdoor inspections in various weather conditions
• Valid driver's license with clean driving record
• Ability to lift up to 25 pounds occasionally

Preferred Qualifications

• Industry certifications (NALP, ICPI, or similar)
• Experience with landscape design software
• Bilingual capabilities (English/Spanish)
• Knowledge of irrigation systems and horticultural practices

What We Offer

• Competitive base salary
• Paid time off and holiday pay
• Onsite Company vehicle and mobile phone
• Professional development opportunities
• Career advancement potential

Company Culture

Join a team that values quality workmanship, environmental stewardship, and exceptional customer service. We pride ourselves on creating beautiful outdoor spaces while fostering a collaborative and supportive work environment.