What are the responsibilities and job description for the Customer Service Account Manager position at Le Bleu Enterprises?
Company Description Le Bleu Enterprises is home to Le Bleu Ultra Pure water, the largest and most trusted home and office water delivery organization in the Carolinas. The company’s 4.8-star Google and Facebook ratings reflect a strong commitment to reliable service and customer satisfaction. Le Bleu focuses on delivering high-quality water products while maintaining responsive, friendly support for residential and commercial clients. Team members join a service-oriented environment where consistent performance and care for customers are highly valued. The company’s motto, “Best Water. Best Service.” guides its approach to both operations and customer relationships.
Role Description The Customer Service Account Manager is a full-time, on-site position based in Greensboro, NC. This role is responsible for managing customer accounts, responding to inquiries, and resolving issues related to orders, billing, and delivery schedules. Day-to-day tasks include handling phone and email communication, processing new and recurring orders, updating account information, and coordinating with delivery and operations teams to ensure timely, accurate service. The Customer Service Account Manager also follows up with customers to confirm satisfaction, identifies opportunities to improve service, and supports retention and growth of existing accounts. This role requires consistent, professional communication and a strong focus on delivering a positive customer experience.
Qualifications
Role Description The Customer Service Account Manager is a full-time, on-site position based in Greensboro, NC. This role is responsible for managing customer accounts, responding to inquiries, and resolving issues related to orders, billing, and delivery schedules. Day-to-day tasks include handling phone and email communication, processing new and recurring orders, updating account information, and coordinating with delivery and operations teams to ensure timely, accurate service. The Customer Service Account Manager also follows up with customers to confirm satisfaction, identifies opportunities to improve service, and supports retention and growth of existing accounts. This role requires consistent, professional communication and a strong focus on delivering a positive customer experience.
Qualifications
- Strong customer service skills, including active listening, empathy, and professional phone and email etiquette.
- Experience in account management, order processing, and maintaining accurate customer records.
- Proficiency with computer systems, CRM or account management software, and basic data entry.
- Effective communication skills, with the ability to explain product information and resolve issues clearly.
- Organizational and time-management abilities to handle multiple customer requests and priorities.
- Collaborative approach to work closely with delivery, sales, and operations teams.
- Prior experience in customer service, logistics, or office administration is preferred.
- High school diploma or equivalent required; additional education or training in business, communications, or related fields is a plus.