What are the responsibilities and job description for the Administrative Program Manager 2 position at LDH-Office of Secretary?
About this Job
The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.
Learn more about the Louisiana Department of Health
Lead a dynamic administrative team supporting Louisiana's Health Standards Section! This rewarding leadership role offers the opportunity to oversee critical licensing operations, improve administrative processes, mentor staff, and help ensure high-quality long-term care services across the state.
An ideal candidate should possess the following competencies:
- Driving Results: The ability to set and pursue goals, maintain focus amid competing demands, and deliver results.
- Making Accurate Judgments: The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning.
- Thinking Critically: The ability to analyze information objectively, identify connections across sources, and form logical, well-supported conclusions.
- Accepting Direction: The ability to be open and willing to follow guidance or instructions.
- Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
- Demonstrating Initiative: The ability to assess situations independently and take proactive steps to address them without being prompted or instructed by others.
- Displaying Professionalism: The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others.
- Focusing on Customers: The ability to understand and meet the needs, preferences, and experiences of internal and external customers.
- Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
- Training Others: The ability to design and deliver training experiences that build knowledge, develop skills, and improve performance.
Minimum Qualifications
Six years of full-time work experience in any field plus two years of experience in administrative services; OR
A bachelor's degree plus two years of experience in administrative services; OR
An advanced degree plus one year of experience in administrative services.
EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
Job Specification
Job Duties and Other Information
Supervises and provides leadership to administrative staff by assigning work, conducting training, coaching employees, and completing performance evaluations.
Oversees Non-Long-Term Care (NLTC) licensing operations, including license verifications, initial applications, renewals, changes of ownership, address updates, and service modifications.
Monitors licensing activities to ensure applications and related processes are completed accurately, timely, and in compliance with applicable policies and procedures.
Manages the collection, reconciliation, and processing of licensure fees, sanctions, fines, refunds, and provider payments within licensing and financial systems.
Reviews financial and transaction reports, resolves discrepancies, and ensures the accuracy of licensing records and payment documentation.
Develops and implements administrative policies, procedures, and training materials to improve operational efficiency and support consistent business practices.
Serves as a resource for staff and stakeholders by responding to inquiries, prioritizing administrative functions, and providing operational support in the absence of the Long-Term Care Administrative Program Manager 2.
Position-Specific Details:
Location: Office of the Secretary / Health Standards / East Baton Rouge Parish
Appointment Type: This position will be filled as a Probationary appointment
Cost Center: 3071040205
Position Number(s): 50499386
How To Apply:
No Civil Service test score is required in order to be considered for this vacancy.
Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
- Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.
Contact Information:
Deanda Thymes
Deanda.Thymes@la.gov
LA Department of Health (LDH)
Division of Human Resources
PO Box 4818
Baton Rouge, LA 70821
225-342-6477
This organization participates in E-Verify, and for more information on E-Verify, please contact DHS at 1-888-464-4218.
LDH supports Louisiana’s commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities.
Information on Louisiana Works and Louisiana Rehabilitation Services is available here.
LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.
As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:
Insurance Coverage More information can be found at https://info.groupbenefits.org/
Parental Leave – Up to six weeks paid parental leave
More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx
Holidays and Leave – State employees receive the following paid holidays each year:
- New Year's Day
- Martin Luther King, Jr. Day,
- Mardi Gras,
- Good Friday,
- Memorial Day,
- Independence Day,
- Labor Day,
- Veteran's Day,
- Thanksgiving Day and Christmas Day.
State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.
Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):
- Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video to give you more detailed information about their system
- Teacher's Retirement System of Louisiana (www.trsl.org),
- Louisiana School Employees Retirement System (www.lsers.net), among others
Salary : $3,831 - $7,518