What are the responsibilities and job description for the System Administrator-RealPage position at LDG Development?
POSITION: System Administrator- RealPage
REPORTS TO: Systems Manager
COMPENSATION: Salary, benefits
LOCATION: Remote
SUMMARY
The RealPage Systems Administrator and Trainer is responsible for the continuing education of all employees in the areas of the RealPage software, operations, and related operational procedures in alignment with the company’s business objectives.
RESPONSIBILITIES (Including but not limited to)
- Creates and delivers detailed technical documentation on operational processes that impact the utilization of RealPage.
- Designs, develops, and customizes technology training and instructional materials following the Solidago standards.
- Maintains and configures of RealPage Unified Platform
- Coordinates with RealPage support teams and troubleshoots errors by running diagnostics, documenting problems and resolutions, and assessing the impact of issues.
- Ensure site property affordable real page systems are running properly and full optimization of the software is utilized.
- Serves as the department’s RealPage subject matter expert and assists Solidago staff with software-related support issues.
- Provides documentation and technical specifications to IT staff and leadership teams for planning and implementing new RealPage features and upgrades.
- Creates and facilitates RealPage training programs (virtual and instructor-led).
- Collaborates with the Learning & Development department to coordinate with the Learning Management System (LMS) and meet the training requirements of Solidago.
- Works in close partnership with stakeholders across the company to continuously improve the system functionality, content, and related processes.
- Tracks and measures employee progress and effectiveness of training programs and new product/feature roll-out
- Develops and updates tools and reports for ongoing access to learning information; generates standard and custom reports that are best for Solidago.
- Performs other duties as required.
QUALIFICATIONS
- Minimum three (3) years of experience as a superuser of RealPage Unified Platform or a combination of education and experience
- Advanced knowledge of RealPage products and services is required.
- Knowledge of affordable housing is a plus.
- A minimum of five (5) years of experience managing complex multi-disciplinary processes
- Ability to meet tight deadlines and function effectively in a complex organizational environment demanding a high energy level, discretion, and flexibility.
- Advanced understanding of property management required at both corporate and property levels.
- Ability to work closely with all levels of the organization and to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments.
- Ability to work independently and as part of a team.
- Outstanding verbal and written communication skills, specializing in technical writing, documentation, and follow-up.
- Excellent presentation skills.
- Must be able to multi-task, and work in a high-paced and deadline-driven environment.
- Flexible and capable of successfully managing change.
- Detailed-oriented and skilled in completing multiple tasks within desired timelines.
- Excellent analytical abilities to grasp the key points from complicated details.
- Extensive customer service experience is required.
BENEFITS
- Medical, Dental, and Vision Insurance
- Health Savings Account (HSA)
- Paid Time Off (PTO)
- Paid Holidays
- 401 (k) Retirement Plan
- Employee Assistance Program (EAP)
- Competitive bonus structure
- Tuition Reimbursement
- Paid Group Life Insurance
- Ancillary Benefits: Pet Insurance, Parental Leave, etc.
WORK CONDITIONS
Employees working remotely are required to adhere to the same work schedule in effect at the office unless otherwise agreed to in writing with your manager, as needed to support the Company’s business needs. Employees are expected to work a full eight (8) hour day and be available during these hours unless the employee’s manager approves an alternate schedule. Any need for time away from work for doctor’s appointments, errands, personal time, and vacation must be requested in advance and approved by the employee’s manager.
PHYSICAL DEMANDS:
To successfully perform the essential functions of this role, employees must be able to engage in routine physical activities, including standing, walking, climbing, stooping, squatting, and using their hands for typing and handling materials.
Employees must be capable of lifting or moving items up to 10 pounds and possess adequate visual abilities, including close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. Occasional travel may be required for training, property support, or other job-related needs.
This job description is not intended to be an exhaustive list of all duties. Employees are expected to follow additional instructions and perform other related tasks as assigned by their manager.
Additional responsibilities/tasks within the position's purpose may be assigned. LDG Development LLC & its affiliates reserve the right to change job descriptions at any time, with or without prior notice, based on business conditions/needs. Rev 9.2025
Salary : $80,000 - $110,000