Porter

POSITION: Porter    
REPORTS TO:  Community Manager  
COMPENSATION: Hourly Rate, plus Benefits and Bonus eligibility  

LOCATION: On-Site - Laurel at Woodlands - 3500 Lees Ln, Louisville, KY 40216  

POSITION SUMMARY   

As a Porter, you will be responsible for maintaining the cleanliness, appearance, and overall upkeep of the property's grounds, common areas, and apartments. The ideal candidate is dependable, detail-oriented, and takes pride in maintaining high property standards.  
   
  

RESPONSIBILITIES (Including but not limited to)   

• Consistently demonstrate exemplary principles of customer service and teamwork.  
• Maintain a safe, tidy and sanitary clubhouse, office, model, and all other common areas.  
• Ensure that the property is free of trash, debris, and animal waste.  
• Ensure the cleanliness of the dumpster areas and necessary preparation for trash pick-up.  
• Ensure that the grass and landscaping are well-maintained, including the watering of flowers.   
• Ensure the best possible appearance of each apartment prior to new resident move-in date.  
• Advise supervisor of additional attention needed in the apartment, i.e. ripped carpet, torn linoleum, window or door repair, etc.  
• Aid with apartment turnovers as directed.  

• Communicate with the Property Manager or Service Manager regarding any problems with maintenance or curb appeal that require further attention.  
• Respond appropriately to emergencies, according to policies and procedures.  
• Participate in and attend all required in-service training sessions.  
• Ensure understanding and compliance with all policies and procedures.  
• Contribute to resident satisfaction by ensuring that customer expectations are met or exceeded.    

QUALIFICATIONS   

• Ability to organize and manage multiple priorities.  
• Positive attitude, enthusiasm and energy while providing exceptional customer service.  
• Ability to use hand and power tools.  
• Must be able to lift 50 lbs.  
• Must be able to stand, walk, and complete physical labor for up to eight hours per day.  
• Ability to communicate and comprehend in English.  
• High School Diploma or equivalent.  
• Ability to embody the Solidago Standards every day.  

BENEFITS   

• Medical, Dental, and Vision Insurance  
• Health Savings Account (HSA) and Flexible Spending Account (FSA)  
• Paid Time Off (PTO)  
• Paid Holidays  
• Dental  
• 401k Retirement Plan  
• Employee Assistance Program (EAP)  
• Competitive bonus structure  
• Ancillary Benefits: Pet Insurance, Gym Membership Reimbursement, Parental Leave etc.  

WORK CONDITIONS     

You are required to work both inside and outside of the office and in all areas of the residential property, including amenities, and have frequent exposure to outside elements where temperature, weather, odors, and landscape may be unpleasant and/or hazardous.    

PHYSICAL DEMANDS:  

To successfully perform the essential functions of this role, the team member must be able to engage in routine physical activities such as standing, walking, climbing, stooping, squatting, and using hands for typing and handling materials. The position requires the ability to access all areas of the property—both interior and exterior—in varying weather conditions, including rain, snow, heat, and wind.   

Team members must be capable of lifting or moving items up to 20 pounds and possess adequate visual abilities, including close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. Occasional travel may be required for training, property support, or other job-related needs.