Customer Service Representative

Compensation: $20–$25/hr performance bonus

Schedule: Full-time, Monday–Friday, 8:00 AM–4:30 PM

Location: Lawrence / Indianapolis (hybrid eligible after training)

LCS Heating and Cooling is a locally owned, established, and growing company known for dependable service and an incredible team culture. Our office is collaborative, supportive, and fun — and we’re looking for someone who wants to contribute to that atmosphere.

As a Client Experience Specialist, you’ll be the voice of LCS and the first impression of our 7-Star service. Your role plays a crucial part in creating a smooth, stress-free experience for our clients and supporting our technician team.

• Answer incoming calls with professionalism and care (up to two phone lines).
• Manage, maintain, and grow our HVAC maintenance memberships.
• Make outbound calls, texts, and emails to our existing client base.
• Complete technician follow-ups and ensure clients receive clear next steps.
• Provide consistent and proactive communication with clients and the team.
• Support smooth daily operations through accurate documentation and workflow management.

You might be a great fit if you are:

✔ Reliable — You show up on time, follow through, and can be counted on.

✔ Organized — You’re comfortable managing calls, tasks, and details at the same time.

✔ Disciplined — You can learn and follow company processes and workflows.

✔ A Team Player — You participate actively in meetings and enjoy helping others succeed.

✔ People-Focused — You enjoy talking on the phone and building relationships.

Prior HVAC office experience is not required.

However, you must be comfortable with:

• Microsoft Office
• Professional email communication
• Typing and basic computer skills
• Experience with software systems is a plus but not required — we will train you.

This is an in-office position Monday–Friday, 8 AM–4:30 PM.

A hybrid schedule may be possible after training and successful onboarding. Training requires several months in person to learn workflows, understand the role, and build trust with the team.

• Competitive hourly pay ($20–$25/hr)
• Performance-based bonuses
• Health, vision, life, and supplemental insurance options
• Retirement plan with company match
• Paid time off paid holidays
• Paid birthday off
• Additional PTO earned on each anniversary
• Paid training & ongoing development
• Company shirts, hoodies & hats
• Fun company outings (typically 3 per year!)