Relationship Banker

Position Description

Relationship Banker

Identifying Information:

• Department: Branch Operations
• Reports To:  Jo Martin, Branch Officer 
• Location: Goshen Office 6726 Dick Flynn Blvd, Goshen OH 45122
• Status: Full-Time Hourly Non-Exempt
• Bank Operation Hours: Monday - Friday 8:15am-5:15pm, Saturday 8:15am-12:15pm

Position Purpose: LCNB National Bank is seeking a Relationship Banker to join our Goshen Office. This position provides superior quality service to our customers. They assist customers by accurately and efficiently processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions. A Relationship Banker is responsible for promoting and recommending the bank’s products and services to help meet our customers’ financial goals. 

Essential Functions and Responsibilities

• Maintaining and balancing cash drawer
• Ensure compliance with all internal controls and established policies and procedures
• Promote and advise on the bank’s products and services
• Keeping customers’ personal information confidential
• Identify referral opportunities and make relevant referrals
• Communicating with other team members and other areas of the bank
• Assist with the daily operations of the branch
• Answer customer calls and enter information accurately and efficiently into database 
• Comprehend, retain and apply information as necessary to perform duties and responsibilities effectively 
• Additional duties as assigned 

Skills/Competencies

• Professionalism
• Strong basic computer skills
• Strong written and verbal communications skills
• Cash handling
• Accuracy and attention to detail
• Customer-focused
• Team player
• Ability to think, reason and communicate clearly
• Ability to observe and identify details at close range

Education/Experience

• High School Diploma or GED equivalent (required)
• Customer service experience (preferred)
• Cash handling experience (preferred)

Working Conditions

• Must be able to remain in a stationary position 50% of the time
• Occasionally move/traverse to access files and equipment
• Constantly operates a computer and other office equipment 
• Occasionally moves coin bags weighing up to 50 lbs.
• Occasionally will need to travel up to a 30-mile radius 

Compliance Statement:

 The associate is responsible for meeting all compliance requirements imposed on LCNB National Bank by State and Federal law and regulations, as well as all related LCNB National Bank policies and procedures. Incumbent must be able to perform the essential functions of the position with or without reasonable accommodation. Equal Opportunity Employer/Disability/Veterans.