Lead Relationship Banker

Position Description

Lead Relationship Banker

Identifying Information:

• Department: Branch Operations


• Reports To: Rebecca Milazzo, Branch Officer


• Location: Main Office, 2 N. Broadway St. Lebanon, Ohio 45036


• Status: Full-Time Hourly Non-Exempt


• Bank Operation Hours: Monday - Friday 8:15am-5:15pm, Saturday 8:15am-12:15pm 

Position Purpose: LCNB National Bank is seeking a Lead Relationship Banker for our Main Office. This position provides superior quality service to our customers in person and over the phone. The role is responsible for assisting customers by accurately and efficiently processing transactions, answering questions, resolving complaints or account discrepancies, determining customer needs and fulfilling requests. This position requires a broad knowledge of all bank products, services and general operations. Responsible for ensuring all functions performed on the teller line are compliant and adhere to regulations and company procedures.  

Essential Duties and Responsibilities

• Oversees the daily operations of the teller line


• Assist customers by accurately and efficiently processing transactions, such as deposits, withdrawals or payments


• Identifies and resolves customer servicing issues or account discrepancies 


• Serves as primary troubleshooter for complex problems


• Coaches, mentors and leads teller line by example


• Ensure compliance with all internal controls and established policies and procedures


• Promote and advise on the bank’s products and services


• Maintain a position of trust and responsibility by keeping all customer business confidential 


• Answers customer calls and enters information accurately and efficiently into call center database 


• Identify referral opportunities and make relevant referrals


• Communicate effectively with other team members and other areas of the bank


• Comprehend, retain and apply information as necessary to perform duties and responsibilities effectively 


• Additional duties as assigned 

Skills/Competencies

• Managing multiple priorities 


• Interpersonal skills


• Coaching others


• Strong computer skills


• Strong written and verbal communications skills


• Cash handling


• Problem solving


• Accuracy and attention to detail


• Customer focused 


• Strong leadership and team building skills 

Education/Experience

• High School Diploma or GED equivalent required


• Leadership/Management/Supervision Education and/or Experience (preferred) 


• Customer service experience (preferred)


• Cash handling experience (preferred)


• Ohio Notary Public (or the ability to obtain commission within first three months of employment)

Working Conditions

• Must be able to remain in a stationary position 50% of the time


• Occasionally move/traverse to access files and equipment


• Constantly operates a computer and other office equipment 


• The ability to observe and identify details at close range


• Occasionally moves coin bags weighing up to 50 lbs. 


• Occasionally will need to travel up to a 30-mile radius 

Compliance Statement: 

The associate is responsible for meeting all compliance requirements imposed on LCNB National Bank by State and Federal law and regulations, as well as all related LCNB National Bank policies and procedures. Incumbent must be able to perform the essential functions of the position with or without reasonable accommodation. Equal Opportunity Employer/Disability/Veterans