Fed Services Representative

Position Description

Fed Services Representative

Identifying Information: 

• Department: Fed Services 
• Reports To: Danielle Robinson, Fed Services Supervisor
• Location: LCNB Operations Center, 105 N Broadway St., Lebanon, OH 45036
• Status: Full-Time Hourly Non-Exempt
• Hours: Monday – Friday 8:00am-5:00pm

Position Purpose: 

The Fed Service Representative role is responsible for completing operational tasks daily in accordance with federal laws and regulations, while supporting and communicating with internal and external customers to accomplish goals and objectives. The incumbent will also be responsible for exercising good judgment to maintain strict confidentiality and work closely with time-sensitive material.  

Essential Functions and Responsibilities: 

• Provide excellent verbal and written communication to effectively handle any internal or external customer inquiries and concerns 
• Receive, review, and process incoming and outgoing ACH files, including verifying data accuracy and compliance with ACH rules and regulations
• Monitor ACH activity for potential errors, discrepancies, or fraudulent transactions, taking necessary corrective actions 
• Investigate and resolve ACH related issues such as returned payments, rejected transactions, and account discrepancies
• Generate daily, weekly, and monthly ACH reports to track transaction volumes, identify trends, and reconcile account balances
• Accurately process incoming and outgoing wire transfers, ensuring all necessary information is verified by reviewing forms, entering data into the system, and monitoring for any potential issues or suspicious activity
• Generate daily reports on wire transfer activity, tracking volumes and identifying potential trends
• Respond to internal or external customer inquiries regarding ACH and wire transfers, providing clear explanations and resolving issues promptly 
• Establish and maintain understanding of all LCNB National Bank products and services
• Maintain a position of trust and responsibility by keeping all customer business confidential
• Comprehend, retain and apply information as necessary to perform duties and responsibilities effectively 
• Additional duties as assigned

Required Competencies: 

• 2 years of experience with banking or financial services within deposit or branch operations demonstrated through one or a combination of the following: work experience, training, military experience, education. 
• High School diploma or GED equivalent 

Desired Competencies/Skills:  

• Experience with authorization, settlement, and reconciliation of wire transfers and ACH transactions 
• Excellent written and verbal communication skills with ability to effectively communicate with all customers (both internal associates and external clients)
• Ability to work productively as part of a team or independently
• Outstanding organization, time management and prioritization skills to work under pressure and meet strict deadlines in a fast-paced environment 
• Excellent follow-through and attention to detail 
• Ability to troubleshoot complex issues and identify effective resolutions 
• Proficient with banking software and systems used for ACH and wire transactions
• Understanding of ACH and wire transfer processing guideline and regulations (NACHA rule)
• Ability to utilize Microsoft Office Suites 
• Outstanding customer service and interpersonal skills

Working Conditions:  

• Ability to remain in a stationary position up to 75% of time 
• Ability to lift and carry up to 10 lbs.
• Occasionally move/traverse to access files and equipment
• Constantly operates a computer and other office equipment

Compliance Statement:

The associate is responsible for meeting all compliance requirements imposed on LCNB National Bank by State and Federal law and regulations, as well as all related LCNB National Bank policies and procedures.  Incumbent must be able to perform the essential functions of the position with or without reasonable accommodation. Equal Opportunity Employer/Disability/Veterans.