What are the responsibilities and job description for the Coordinator, Help Desk position at LCI?
About Lci
The mission of LCI is to provide meaningful employment for the blind and visually impaired. We accomplish this in four ways:
The Coordinator, Help Desk, provides Tier 1 and Tier 2 support for users across Base Supply Stores, Manufacturing Sites, Distribution Centers, and Off-Site users, ensuring timely resolution of technical issues and service requests.
LOCATION AND SCHEDULE
Durham, NC
Monday-Friday 7:00 AM – 3:30PM
Occasional On-call weekend support, Occasional before and after-hour support
Key Responsibilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
The mission of LCI is to provide meaningful employment for the blind and visually impaired. We accomplish this in four ways:
- EMPLOY: We are one of the largest employers of people who are blind, creating meaningful careers and lasting skills that transform their lives.
- BUILD: We create over 2,000 products and distribute thousands more through manufacturing, retail, nationwide distribution, and e-commerce channels.
- SERVE: Many of our products are sold directly to the federal government. We were pioneers of “base supply centers,” stores on military bases that employ the blind and visually impaired and provide mission-critical supplies to our nation’s military.
- SUPPORT: We want to end blindness forever. To that end, we engage in philanthropic efforts for research into blindness and treatment for the visually impaired.
The Coordinator, Help Desk, provides Tier 1 and Tier 2 support for users across Base Supply Stores, Manufacturing Sites, Distribution Centers, and Off-Site users, ensuring timely resolution of technical issues and service requests.
LOCATION AND SCHEDULE
Durham, NC
Monday-Friday 7:00 AM – 3:30PM
Occasional On-call weekend support, Occasional before and after-hour support
Key Responsibilities
- Providing Tier 1 and Tier 2 IT support and managing help desk tickets
- Customer service and technical support
- Basic M365, Exchange, AD, AzureAD, Entra administration
- Remote management tools
- Support and remote access for off-site users, distribution centers, manufacturing & base supply stores
- Hardware deployment & troubleshooting
- End-user support for Win10/Win11
- Maintaining system documentation and activity logs
- Performing Windows operating system and Microsoft software updates
- Lift 50 pounds: printers, servers, PCs
- Associate degree preferred.
- Five years related work experience.
- Good phone skills required. Must be able to communicate with a variety of individuals (technical and non-technical)
- Working knowledge of Enterprise Systems, hardware maintenance, networks, and knowledge of Axapta is extremely helpful.
- Purpose-driven company driven by principles, not profit
- Reach your highest Potential: upward mobility, rewarded through hard work
- Competitive salary and compensation
- Basic Life Insurance at no cost to the employee
- 401(k) with match and Surplus-Sharing Plans
- Health, Dental, and Vision Insurance
- Ten paid holidays annually
- Paid Time Off (PTO)
- On-site Health and Wellness program
- Employee Assistance Program (EAP)
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.