What are the responsibilities and job description for the Representative, Inside Sales position at LCI Brand?
ABOUT LCI
The mission of LCI is to provide meaningful employment for the blind and visually impaired. We accomplish this in four ways:
- EMPLOY: We are one of the largest employers of people who are blind, creating meaningful careers and lasting skills that transform their lives.
- BUILD: We create over 2,000 products and distribute thousands more through manufacturing, retail, nationwide distribution, and e-commerce channels.
- SERVE: Many of our products are sold directly to the federal government. We were pioneers of “base supply centers,” stores on military bases that employ the blind and visually impaired and provide mission-critical supplies to our nation’s military.
- SUPPORT: We want to end blindness forever. To that end, we engage in philanthropic efforts for research into blindness and treatment for the visually impaired.
ABOUT THIS ROLE
The Inside Sales Representative will conduct sales calls to current and potential customers. Perform customer liaison duties i.e., maintaining continual contact with current customers to ensure continual sales. Communicate promotions, sales, and incentives to build additional sales with current customers. Relay potential or current client issues to Dir of Sales. For consideration, please include cover letter.
LOCATION AND SCHEDULE
Durham, NC- Hybrid (can be remote)
Monday-Friday 7:30 AM – 4 PM
Some travel required.
KEY RESPONSIBILITIES
- Responsible for growing sales for specific named accounts.
- Responsible for introducing new products to named accounts.
- Act proactively to create opportunities for new business with existing customers.
- Apply prospecting and sales methodologies to identify and connect with qualified customers through cold calling.
- Work collaboratively with Sales to determine when/how new products or promotions should be introduced.
- Implementing varying sales techniques as needed.
- Develop and manage reports on sales data.
- Maintain a strong, measurable level of customer satisfaction.
- Responsible for creating quotes from customers specifications.
- Troubleshooting issues through internal departments to create positive outcomes.
- Maintain continual communication with VP Sales and Customer Service as to customer satisfaction level.
- Order look-up and entry if needed.
- Calling current customers to measure customer satisfaction and keep lines of communication open for further sale opportunities.
- Other duties as assigned.
QUALIFICATIONS
- Associates degree in Communications or Marketing, a plus.
- Working knowledge of Microsoft Word, Excel and Outlook.
- 1 to 3 years experience in customer service and inside sales.
Why LCI?
- Purpose-driven company driven by principles, not profit
- Reach your highest potential: upward mobility, rewarded through hard work
- Competitive salary and compensation
- Basic Life Insurance at no cost to the employee
- 401(k) with match and Surplus-Sharing Plans
- Health, Dental, and Vision Insurance
- Ten paid holidays annually
- Paid Time Off (PTO)
- On-site Health and Wellness program
- Employee Assistance Program (EAP)