What are the responsibilities and job description for the Patient Services Representative position at LCH HEALTH AND COMMUNITY SERVICES?
The PSR provides vital customer service via telephone and in person. This position is responsible for answering calls on LCH’s main line, routing calls to appropriate staff, making appointments for the health center and providing basic information. When functioning in the role of front office reception, the PSR directs patients to the proper service, performs patient intake and assessment, provides check-out services, collects and records fees, and provides patient services (appointments and inquiries).
Qualifications:- Bilingual fluency in Spanish and English required
- Current Driver’s License (PA, DE, or MD)
- High school diploma or equivalent
- Computer software experience: Excel, Word, Access
- Good written and verbal communication skills