What are the responsibilities and job description for the Bilingual Patient Enrollment Specialist and Support Staff position at LCH Health and Community Services?
Benefits:
LCH is seeking a compassionate, bilingual (Spanish-English) team member to help patients access the care and resources they need. This role combines front desk, patient enrollment, and patient support responsibilities to ensure patients have a positive experience throughout their healthcare journey.
What You'll Do
At LCH, you'll make a meaningful impact every day by helping patients navigate healthcare and access the services they need. Join a mission-driven team dedicated to improving the health and well-being of our community.
- 403(b) with employer match
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
LCH is seeking a compassionate, bilingual (Spanish-English) team member to help patients access the care and resources they need. This role combines front desk, patient enrollment, and patient support responsibilities to ensure patients have a positive experience throughout their healthcare journey.
What You'll Do
- Welcome and register new patients in our electronic health record (EHR) system
- Schedule appointments and assist with patient follow-up
- Verify insurance information and help patients understand coverage options
- Assist eligible patients with insurance enrollment and the Sliding Fee Discount Program
- Enroll patients in the patient portal
- Answer phones, return voicemails, and respond to emails in a timely manner
- Coordinate referrals, specialty appointments, lab visits, and imaging services
- Provide interpretation services as needed
- Connect patients with transportation, social services, and community resources
- Screen patients for Social Determinants of Health (SDOH) as appropriate
- Maintain accurate documentation and patient confidentiality
- Deliver exceptional customer service to patients, families, and visitors
- Fluent in Spanish and English (required)
- High school diploma or equivalent
- Strong communication and customer service skills
- Computer proficiency; EHR experience preferred
- Ability to multitask in a fast-paced healthcare environment
- Current driver's license (PA, DE, or MD)
At LCH, you'll make a meaningful impact every day by helping patients navigate healthcare and access the services they need. Join a mission-driven team dedicated to improving the health and well-being of our community.