What are the responsibilities and job description for the Enterprise System Training Coordinator position at LCEC?
Enterprise Systems Training Coordinator
The Enterprise Systems Training Coordinator is responsible for facilitating and/or coordinating regular training sessions from both internally and externally developed curriculum in support of maximizing utilization and efficiency of Flagship enterprise software solutions.
Position Responsibilities:
- Collaborates with Supervisor to facilitate training initiatives to support the use of flagship enterprise applications, such as NISC iVue
- Works with Supervisor to develop annual calendar of training offerings and training plans
- Works in conjunction with Human Resources and the business to address needs related to system processes in essential functions
- Facilitates engaging and informative learning sessions to be delivered virtually and in person
- Assist in the development of courses and associated materials, such as visuals, guides and workbooks
- Researches, evaluates, reviews and proposes opportunities for self-paced learning opportunities and works to ensure alignment with facilitated learning
- Partners with stakeholders to organize training for cross-functional initiatives and projects such as implementation of new software modules and/or process changes
- Buil.ds strong and effective relationships with management and stakeholders in a cross-functional environment
- Understands LCEC's enterprise flagship applications and develops understanding of end-to-end processes
- Maintains training schedules of offerings and facilitator assignments
- Maintains Learning Management System and/or knowledge management repositories
Education:
Bachelor's Degree Computer Information System (Required) or Equivalent combination training, education and work experience.
Experience:
~5 to 7 Years combined progressive facilitation and instructional design experience (Required)
~5 to 7 Years combined experience related to ERP System development, consulting and or training experience (Required)
~ Prior work experience in the Utilities industry (Preferred)
Knowledge, Skills, and Abilities:
- Strong communication, presentation and interpersonal skills combined with the ability to clearly convey information to a variety of audiences (Required)
- Proficiency in Word, Excel, Outlook and PowerPoint (Required)
- Proficiency in virtual classroom platforms, such as Miro, Zoom or Teams (Required)
- Excellent time management and organizational skills combined with the ability to manage competing priorities (Required)
- Pas.sion for adult education and teaching (Required)
- Ability to quickly learn software utilization (Required)
- Strong customer service orientation (Required)
- Ability to facilitate and document processes mapping (Preferred)
- Working knowledge of NISC iVUE applications (Preferred)
- Proficiency in SharePoint (or equivalent technology) (Preferred)
- Ability to develop training materials by following process documentation (Preferred)
Licenses and Certifications:
Certified Professional in Training Management (CPTM) (Preferred)
PROSCI Change Management Practitioner Certification (Preferred)
