HCM Application Support Analyst, Sr

JOB TITLE: HCM Application Support Analyst, Sr

Location: North Fort Myers, FL

Work Hours: M-F 8:00am - 5:00pm

Our benefits include:

• Company-wide annual incentive plan
• Medical, vision and dental insurance
• 401(k) plan with a generous 6% company match
• Company funded Pension Plan
• On-site wellness/medical facility
• Company paid Short & Long-Term Disability insurance
• Health Savings Account with an employer contribution
• Flexible Spending Accounts
• Paid time off and paid holidays
• Wellness program with financial rewards
• Tuition reimbursement
• Group life insurance
• Critical Illness and Accident Insurance

LCEC provides reliable, cost-competitive electricity to more than 245,000 members throughout a five-county service territory located in Southwest Florida. We employ approximately 460 skilled employees and are one of more than 900 electric distribution cooperatives located throughout the United States. LCEC has been recognized locally and statewide as an industry leader and continually receives acknowledgment for the work that our employees do in the community along with other civic, environmental and professional honors.

Position Summary: The Sr. Human Capital Management (HCM) Application Analyst is responsible for the support, maintenance, and optimization of HCM systems and tools. This role serves as a critical liaison between Human Resources (HR), IT, and third-party vendors to ensure HCM applications meet business needs and operate efficiently. The analyst also plays a key role in process improvement, system configuration, and data integrity across the employee lifecycle.

Position Responsibilities

• Administer, configure, and maintain the organization’s HCM platform (e.g., Workday, Oracle HCM, SAP SuccessFactors, UKG, etc.).
• Serve as subject matter expert for HCM modules such as Core HR, Talent Management, Compensation, Benefits, integrations.
• Analyze business processes and translate them into effective system configurations and improvements.
• Collaborate with HR, IT, and external partners to assess requirements, troubleshoot issues, and implement solutions.
• Support data governance and integrity initiatives, including auditing, reporting, and data quality assurance.
• Develop and maintain user documentation, job aids, and training materials.
• Assist in the planning and execution of HCM system upgrades, patches, testing, and new implementations.
• Stay informed of system releases and coordinate testing and deployment.
• Provide strong support to end-users, resolving system issues and escalating complex problems as needed.
• Create and maintain custom reports and dashboards to support HR and business operations.
• Contribute to the strategic roadmap for HCM technologies in alignment with IT and HR objectives.
• Maintain systems documentation, including configuration changes, workflow updates, and integration records.

Education

• Bachelor’s degree in Information Systems, Business Administration, or related field. (Required)

Experience

• Minimum 5 years of experience working with HCM systems in an analyst or administrator role. (Required)
• Minimum 5 years of experience in system implementation or upgrades. (Required)
• Prior work experience with at least one major HCM platform (e.g., Workday, Oracle, SAP, UKG, ADP, etc.). (Required)

Knowledge, Skills, and Abilities

• Strong understanding of HR processes and data management. (Required)
• Excellent problem-solving skills, with the ability to analyze complex workflows and recommend practical solutions. (Required)
• Strong written and verbal communication skills to include communicating with both technical and non-technical stakeholders. (Required)
• Attention to detail and commitment to data accuracy. (Required)
• Collaborative mindset with the ability to work cross-functionally. (Required)
• Customer-service orientation and ability to support non-technical users. (Required)
• Ability to manage multiple priorities in a fast-paced environment. (Required)
• Proficiency in reporting and data analysis tools (e.g., Excel, and/or embedded reporting tools in the HCM system). (Required)
• Knowledge of HR functions (e.g., compensation, recruitment, benefits). (Preferred)

Certifications

• Project management or business analysis certification (e.g., PMP, CBAP). (Preferred)
• Lean Six Sigma Green Belt Certification. (Preferred)

Physical Demands and Working Environment: The physical demands and working environment characteristics described here must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical Demands: Standing Occasionally,
  Walking Occasionally,
  Sitting Frequently,
  Lifting Rarely,
  Carrying Rarely,
  Pushing Rarely,
  Pulling Rarely,
  Climbing Rarely,
  Balancing Rarely,
  Stooping Rarely,
  Kneeling Rarely,
  Crouching Rarely,
  Crawling Rarely,
  Reaching Rarely,
  Handling Occasionally,
  Grasping Occasionally,
  Feeling Rarely,
  Talking Constantly,
  Hearing Constantly,
  Repetitive Motions Frequently,
  Eye/Hand/Foot Coordination Frequently,

• Working Environment: Constantly Air-conditioned office environment, Rarely Extreme cold, Rarely Extreme heat, Rarely Humidity, Rarely Wet, Occasionally Noise, Rarely Hazards, Rarely Temperature Change, Rarely Atmospheric Conditions, Rarely Vibration.

STORM DUTY REQUIREMENTS.... Responding to storms may be considered a condition of employment: LCEC provides critical services to our community during an emergency. Employees may be required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our LCEC members. Employees are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's guidelines and procedures.

Please note that at the time a candidate is made a job offer, the candidate will be subject to a background check and a drug screening.