What are the responsibilities and job description for the Remote Customer Support Assistant position at LC GROUP?
This is a remote position.Job SummaryWe are seeking a detail-oriented, client-focused Remote Customer Experience Assistant to join our virtual support team. In this role, you will work closely with clients via email, chat, and phone, helping them navigate services, confirm details, and provide tailored guidance based on their needs. You will play a key role in coordinating experiences, clarifying options, and ensuring every step of the journey is smooth from start to finish. If you enjoy helping others, solving problems, and supporting seamless planning, this is the perfect opportunity to grow in a dynamic remote environment.RequirementsMust be 18 years of age or olderPrior experience in customer service, hospitality, call center, or virtual support roles is preferredExcellent written and verbal communication skillsStrong organizational and multitasking abilities in a remote settingTech-savvy and comfortable using email, chat, and other virtual tools for daily communicationMust have a reliable internet connectionKey ResponsibilitiesCommunicate with clients via email, chat, and phone to provide timely, helpful, and accurate assistanceHelp clients review and finalize key details such as booking confirmations, service timelines, and itinerary supportDeliver clear guidance by identifying client needs and walking them through the best available optionsMaintain up-to-date records of interactions and updates within internal systemsCollaborate with internal teams to help resolve escalated or complex situations professionallyEnsure a smooth and satisfying client experience through proactive follow-up and supportBenefitsWork Schedule & BenefitsRemote role with flexible scheduling optionsCompetitive compensation with potential performance-based incentivesOngoing training, coaching, and professional developmentSupportive, growth-focused team environmentEqual Opportunity We celebrate diversity and are committed to creating an inclusive environment for all team members. All qualified applicants will be considered without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, or disability.
Salary : $25,000 - $64,500
