Electronic Services Representative I

Are you a service professional with extensive behind the scene knowledge of ACH, electronic regulations and all things electronic?

We would like to welcome an Electronic Services Representative I responsible for providing excellent service and support to Members, team members, and financial partners through professional, efficient, accurate, and knowledgeable service delivery; while also processing back office operations.  A high level overview of the Electronic Services department back office operations includes the management of ACH; ATM, debit, and credit card portfolios; Automated Teller Machines (ATMs); Share Drafts; CU Online, Bill Payer; and other product support.  

JOB REQUIREMENTS & RESPONSIBILITES:

• Provide back office operations, including but not limited to: 
• Processing of ACH : exception items and returns; reconciliation with ACH file and Core; debit origination;  Written Statement of Unauthorized Debit processing; Stop Payments; Payroll Distribution; Payroll Deduction; and Summer Savings.
• ATM, Debit, and Credit Card Portfolios: ordering and blocking cards; fraud monitoring; dispute/fraud chargeback processing; reconciliation of transactions with Network and Host; and GL posting and management.
• ATMs: processing incoming/outgoing adjustments; hardware fault monitoring; daily/monthly reconciliation with Network and ATMs; GL posting and management. 
• Share Drafts: the processing of exception items and returns; reconciliation; GL posting and management.
• Mentors and assists team members with researching and resolving issues and work flows insuring duties are completed with operational, compliance, and regulatory guidelines.
• Efficiently and accurately processes department functions while providing support and assistance to Members, team members, partners, and financial institutions.
• Accesses internal and external applications required to properly maintain Member account transactions.
• This position is a full-time position. Hours are generally from Monday through Friday 7:00 AM- 6:00 pm. Occasional holiday or weekends may be required based on business needs. 

EDUCATION & EXPERIENCE PREREQUISITES:

• High School diploma or equivalent.
• Extensive regulatory knowledge with a minimum of three (3) years of processing experience specific to Automated Clearing House (ACH) and/or card disputes and fraud chargebacks.  Accredited ACH Professional (AAP) beneficial.
• Possesses extensive knowledge of and compliance with NACHA and Green book and/or Regulation E and Regulation Z applicable to cards.  Basic knowledge of Regulation CC and Regulation D are beneficial.    
• Possesses strong verbal and written communication skills.
• Possesses strong service delivery, analytical, organizational, and prioritizing skills.
• Possesses strong skillset relative to Microsoft Office Applications, i.e. Excel, Word, and Outlook.

BENEFITS & TOTAL REWARDS

• Medical, Dental, and Vision
• Paid Holidays, Sick Time, and PTO
• Defined Benefit Pension Plan 
• Voluntary 401(k) and Roth(k)
• Insurance: Life, AD&D, LTD
• Travel Assist
• Rewards and Recognition Program
• Educational Reimbursement
• Paid Volunteer hours
• Loan discounts and free branch services
• Discount entertainment: movie tickets, travel, car rentals, and much more
• Plus, a variety of additional voluntary benefits

PAY RANGE

In accordance with California’s Pay Transparency Act, the expected salary range for this position is between: 

$22.46 - $24.57

Actual pay will be determined based on a candidate’s specific qualifications, including their knowledge, skills, education and experience, internal equity consideration, as well as other job-related factors permitted by law.

Note: As part of our screening process, LBS Financial conducts background investigations on candidates who are extended an offer and who agree and authorize us to do so. This investigation will include:

• Employment Verifications - Employment Dates & Job Titles
• Credit Report
• Criminal Records Search
• Social Security Search
• Governmental Registries Search 

Additionally, candidates must be eligible to be bonded through a fidelity bond to cover employee loss and risk.

For additional information about our Credit Union and to apply for this opportunity, please visit our website at www.lbsfcu.org/careers. EOE