Account Services Representative II

Are you an enthusiastic team player with the knowledge and passion to meet our member’s needs? The designation of the title of Account Services Representative II has been established for a Team Member who is knowledgeable with more complex duties of an Account Services Representative I, and is developing skills to assume limited responsibility for other Representatives. This individual works independently and takes the initiative to identify, communicate and execute streamlining initiatives to enhance operational efficiencies. Demonstrates the ability to utilize internal/external resources to consistently research and analyze moderate to complex issues through to resolution. This individual works with minimal direct supervision of the leadership team. JOB REQUIREMENTS & RESPONSIBILITES:Review and process ATM/Mobile deposits with further follow up on verification of checks with maker or payor bank; with a focus on balancing loyal Member relationships while protecting the Credit Union from potential fraud losses. Ability to exercise independent judgment and approve large deposited checks within their approved limits and remove check holds.Awareness of the appropriate level of internal controls related to fraud prevention and detection within the Credit Union.Some Knowledge of IRA’sKnowledge of handling of Deceased AccountsAbility to balance and release all files; Lockbox, IP Capture, ATM’s and Mobile.Ability to open New Membership Account, Trust Accounts and Certificates of Deposit.Ability to answer Member questions with professionalism; investigates, and refers to others for resolution. Competently and timely respond to Member correspondence and telephone calls including assisting with stages 1&2.Demonstrates teamwork and collaboration to ensure the success of fellow Team Members while contributing to the departments and organization’s values, mission and goals.Proficient knowledge of Credit Union policies, procedures, rates, accounts, and services offered by the Credit Union.Provide technical and operational assistance to new and existing Members in regards to the various IRA types. Interact directly with Members and Credit Union staff, answering questions and offering guidance regarding IRA accounts and the regulations that surround them.Please see full Job Description.EDUCATION & EXPERIENCE PREREQUISITES:Education/Experience Prerequisites:High school diploma or general education degree (GED).Some College preferred.A minimum of two years related experience within a financial institution.A minimum of two years of deposit item processing, account administration, and risk operations experience preferred.Language Skills:Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedures manuals, complex disclosures and forms.Ability to write routine correspondence.Ability to speak effectively present information in one-on-one in small group situations and other employees of the organization.Mathematical Skills:Ability to add, subtract, multiply, and divide in all units of measure, using whole number, common fractions, and decimals.Ability to compute rate, ratio, and percent, and to draw and/or interpret different types of graphs and charts.Reasoning Ability:Ability to apply common sense understanding to carry out instructions furnished in written, verbal, and diagram form (charts and graphs).Ability to deal with more complex problem solving and provide solutions.Computer Skills:To perform this job successfully, an individual must have a good working knowledge of the features and functions of the USERS system or other financial institution data processing system.Some working knowledge of Microsoft Office i.e. Word and Excel.Interpersonal Skills:Ability to work well with members, co-workers, and supervisors.Acceptance and willingness to handle responsibilityBENEFITS & TOTAL REWARDSMedical, Dental, and VisionPaid Holidays, Sick Time, and PTODefined Benefit Pension Plan Voluntary 401(k) and Roth(k)Insurance: Life, AD&D, LTDTravel AssistRewards and Recognition ProgramEducational ReimbursementPaid Volunteer hoursLoan discounts and free branch servicesDiscount entertainment: movie tickets, travel, car rentals, and much morePlus, a variety of additional voluntary benefitsPAY RANGEIn accordance with California’s Pay Transparency Act, the expected salary range for this position is between: $24.25 - $29.49Actual pay will be determined based on a candidate’s specific qualifications, including their knowledge, skills, education and experience, internal equity consideration, as well as other job-related factors permitted by law. Note: As part of our screening process, LBS Financial conducts background investigations on candidates who are extended an offer and who agree and authorize us to do so. This investigation will include:Employment Verifications - Employment Dates & Job TitlesCredit ReportCriminal Records SearchSocial Security SearchGovernmental Registries Search Additionally, candidates must be eligible to be bonded through a fidelity bond to cover employee loss and risk.For additional information about our Credit Union and to apply for this opportunity, please visit our website at www.lbsfcu.org/careers. EOEMonday - Friday 8:00 AM - 5:00 PMFull-Time 40 Hours/Week

Salary : $24 - $29