Inside Sales Representative - 540 Technologies (An Affiliate of LB Water Service, Inc.)

540 Technologies is seeking a motivated and technically inclined Inside Sales Representative to support and expand the effectiveness of our sales team. This role provides essential coordination, technical support, and administrative assistance to the sales organization while building strong relationships with customers.
This position requires someone who is detail-oriented, adaptable, mechanically inclined, and capable of managing multiple responsibilities in a fast-paced environment.

This individual will play a key role in supporting customer relationships, coordinating sales activities, and ensuring smooth and efficient sales operations.

Key Responsibilities

Sales & Customer Support

• Support the sales team by preparing and delivering customer quotes.
• Serve as a central point of contact for customer inquiries, orders, and technical questions.
• Maintain ongoing relationships with customers and assist in resolving issues or complaints.
• Provide pricing, product availability, and order status updates to customers.
• Suggest additional or alternative products to meet customer needs.
• Coordinate remote cold-calling efforts and assist with appointment scheduling.

Order & Operations Management

• Process customer orders and track order activity through the ERP system.
• Coordinate order fulfillment and shipments.
• Monitor delivery timelines and communicate potential delays to appropriate staff.
• Order and receive inventory as required.

Product & Technical Support

• Develop a strong working knowledge of company products, applications, and services.
• Provide technical product support to customers and internal sales staff.
• Manage the demo and loaner equipment fleet.
• Assess equipment issues and coordinate repairs as necessary.

Sales & Marketing Coordination

• Maintain and track sales activity and reporting metrics.
• Serve as the central coordinator for sales call tracking.
• Assist with marketing initiatives and events as directed.
• Prepare reports and summaries for management as requested.

Collaboration

• Work closely with sales, marketing, operations, and customer service teams.
• Communicate effectively with personnel at all organizational levels.
• Participate in ongoing product and sales training.
• Perform additional duties as assigned by management.

Qualifications

Education & Experience

• Bachelor’s degree in Business, Technical Field, or related discipline or equivalent combination of education and experience.
• Previous sales or sales support experience required.
• Experience presenting to groups or delivering product demonstrations.
• Technical or mechanical experience preferred.
• ERP experience preferred (Epicor Prophet 21 experience a plus).
• Demonstrated stable work history.

Technical Skills

• Strong mechanical and technical aptitude.
• Solid analytical, math, and problem-solving skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Access).
• Ability to quickly learn and use new software and business systems.
• Strong technical writing and documentation skills.

Professional Skills

• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and meet deadlines.
• Strong organizational skills and attention to detail.
• Ability to work independently with minimal supervision.
• Strong customer service mindset and problem-solving ability.
• Ability to build relationships with customers and internal teams.

Personal Attributes

• Highly motivated, energetic, and professional.
• Strong follow-through and accountability.
• Team-oriented with a collaborative mindset.
• Honest with a high level of integrity.
• Adaptable and comfortable in a versatile, evolving role.

Additional Requirements

• Ability to pass a pre-employment drug screening.
• Ability to work in a team-oriented environment and support company goals.

About 540 Technologies and LB Water:

For over 50 years, LB Water has been a leader in providing innovative water, wastewater, and stormwater solutions, delivering high-quality products, expert service, and comprehensive training to our customers. From our humble beginnings in Selinsgrove, Pennsylvania, we’ve grown to operate ten full-service locations across Pennsylvania, Maryland, Virginia, Ohio, West Virginia, Delaware, New Jersey, and Washington D.C. As a 100% employee-owned company, we place great value on recruitment, professional growth, and the well-being of our employees. With over 250 employees, we are proud to be recognized as one of Pennsylvania’s Top 100 Places to Work. Learn more about us at www.lbh2o.com.

Employee Benefits:

540 Technologies and LB Water offers an extensive total rewards package to ensure the health and financial security of our employees. Some of the key benefits include:

• Employee Stock Ownership Plan (ESOP): LB Water is 100% employee-owned, with company stock allocated to individual employee pension accounts.
• Comprehensive Health Coverage: LB Water fully covers medical, prescription, and deductible expenses.
• Additional Insurance Options: Dental, vision, life, and short- and long-term disability insurance are available via payroll deductions.
• Retirement Plan: 401(k) with employer contribution.
• Paid Time Off: Paid vacation, sick leave, and holidays.

Equal Employment Opportunity Statement:
LB Water is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status, or any other characteristic protected by law.