Parts Counter Representative

The Parts Counter Representative is responsible for providing exceptional customer service while supplying customers with timely and accurate information regarding accounts, products, rates, and services offered. This position serves as the front-line face of the company and is responsible for selling parts, attachments and accessories to internal and external customers over the counter, by phone, and via the internet.

• Provide excellent customer service to the service department, counter, phone and internet customers in a professional and timely manner.
• Recommend and promote the sale of additional related or needed parts and accessories to meet customer needs.
• Maintain current knowledge of all Core product lines and competitive products to effectively assist customers.
• Process all in-store orders in a timely and accurate manner; communicate with customers regarding pick-up or delivery status.
• Locate and obtain merchandise for customers, including in-stock, out-of-stock, and non-stocked items.
• Maintain inventory integrity by verifying receipting-in of shipments, placing parts in proper inventory locations, assisting with cycle counts, and following up on inventory discrepancies.
• Assist with preparing and maintaining a professional showroom image and merchandise displays.
• Utilize all computer systems used within the parts department (including current business system and manufacturer internet portals).
• Assist in keeping the parts department and warehouse clean, organized, and orderly at all times.
• Performs all other duties as assigned by the Regional Parts Manager.

• Proficiency in using point-of-sale systems, parts lookup software, and dealer management systems (DMS).
• Working knowledge of parts identification, catalog navigation, and inventory management practices.
• Experience using standard desktop applications such as Microsoft Office and internet-based tools.
• Ability to manage multiple tasks and customer requests simultaneously with accuracy and efficiency.
• Familiarity with construction equipment parts or similar agricultural, turf, or utility equipment is preferred.

• High school diploma or equivalent experience required.
• Prior experience in a parts, retail, or customer service environment preferred.
• Demonstrated ability to connect with customers, maintain a professional image, and establish rapport.
• Basic understanding of sales processes and upselling techniques.
• Demonstrated ability to manage multiple projects simultaneously with a degree of independence.
• Strong organizational skills and attention to detail.

• Routinely lift, carry, push, and pull items weighing up to 50 lbs.
• Stand and walk for extended periods during the workday.
• Reach, bend, stoop, and kneel as required to access shelving and inventory locations.
• Use hands and fingers to operate a computer, keyboard, telephone, and point-of-sale equipment.
• Visual acuity sufficient to read parts manuals, catalogs, computer screens, and labels.

This position is performed primarily indoors in a parts department/showroom/shop setting. The employee may be exposed to moderate noise levels from equipment and customer traffic. The work environment may occasionally include exposure to outdoor weather conditions when assisting customers. The Parts Counter Representative will interact regularly with customers, service technicians, and vendors in a fast-paced environment requiring strong multitasking and customer service skills.