What are the responsibilities and job description for the Inside Sales Representative III position at LB Foster?
Inside Sales Representatives drive precast sales by managing new and established accounts through outreach, quoting, and order processing. They also serve as the vital link between Outside Sales and the Estimating Department, ensuring the estimating calendar and project coordination remain perfectly aligned to hit sales targets.
Responsibilities
- Relationship Management: Cultivate and maintain strong bonds with existing customers while proactively fielding inside sales inquiries.
- Data Analysis: Establish methodologies for tracking sales metrics and competitive capabilities to inform pricing strategies.
- Operations Support: Assist in generating and requesting material quotations and analyzing lead times to meet customer delivery expectations.
- Driving Revenue: Core responsibilities include managing the sales pipeline by following up on outstanding quotes, securing final sales, and ensuring accurate order fulfillment.
- Leadership & Mentorship: Provide guidance to Inside Sales I and II teammates, including the formal review of their quotes and the development of departmental protocols and policies.
- All other duties as assigned.
Experience, Education, and License Requirements
- Associate degree in Business, Marketing, or a related field required; a Bachelor’s degree is strongly preferred to meet the strategic demands of the role.
- Minimum of 4 years of proven experience in a fast-paced sales environment, with a track record of successfully managing complex customer relationships and high-volume accounts.
- Experience with Excel, SAP, Titan, or StackIt (or other CRM/ERP and estimating software) is highly preferred.
- Strong background in database research and market data extraction to support lead generation and competitive analysis efforts.
- Must maintain a valid driver’s license and a clean motor vehicle record to support potential travel and off-site client engagement.
Skills and Abilities
- Blueprint Literacy: Ability to read and interpret complex civil and precast production drawings and specifications.
- Product Knowledge: Deep understanding of utility and specialty precast concrete applications and market pricing.
- Mathematical Aptitude: Proficient math skills for accurate quoting, dimensioning, and data analysis.
- Strategic Interface: Proven ability to manage customer relationships and act as a professional liaison between clients and production.
- Communication Excellence: Strong verbal and written skills for clear technical reporting and client correspondence.
- Detail-Oriented: Meticulous attention to detail regarding technical specifications and contract accuracy.
- Adaptive Prioritization: Ability to manage competing objectives and thrive in a fast-paced, high-volume environment.
- Software Proficiency: Competent in the Microsoft Office Suite, with advanced Excel skills for high-level sales tracking, data analysis, and technical reporting.
Competencies
- Collaborative Teamwork: Actively contributes to a positive team environment, sharing knowledge and supporting colleagues to achieve collective goals.
- Effective Communication: Demonstrates clarity in verbal and written interactions, ensuring seamless information flow between customers and internal departments.
- Strategic Customer Focus: Committed to understanding and anticipating client needs to deliver high-quality solutions and exceptional service.
- Integrity & Trust: Operates with the highest ethical standards, maintaining transparency and reliability in all professional relationships.
- Continuous Improvement: Proactively identifies opportunities to streamline workflows, enhance product quality, and drive operational efficiency.
- Adaptive Resilience: Displays flexibility in navigating changing priorities and maintains performance standards in a dynamic, fast-paced environment.
- Ownership & Accountability: Takes full responsibility for project outcomes, meeting deadlines and following through on all professional commitments.
- Planning & Organization: Strong ability to structure tasks, manage complex timelines, and prioritize objectives to ensure peak productivity.
- Critical Thinking: Employs logical reasoning and data-driven analysis to solve problems and make informed business decisions.