Service Manager

Overview

Lazydays RV is looking for a Service Manager with a proven track record of leading a successful department and service team to join our winning team! 

SUMMARY: This position is responsible for overseeing all operations of the Service Department.

Why our Leaders Choose Lazydays:

• Aggressive performance Based Pay Plans
• Paid training
• The Best Dealership Facilities in the Area
• Competitive health and wellness benefits
• Paid vacation (yes, we are in the recreational sales and service industry)
• Employee Stock Purchase Plan (ESPP)
• Fun work environment (really it is!)
• Growth opportunities- the growth of our teammates preserves our culture!
• Sponsorships in our local communities—ways for you to get involved
• Paid OEM Training

Since 1976, Lazydays RV has built a reputation for providing an outstanding customer experience with exceptional service excellence and unparalleled product expertise, along with being a preferred place to rest and recharge with other RVers. By offering the top selection of RV brands from the nation’s leading manufacturers, state-of-the-art service facilities, and thousands of accessories and hard-to-find parts, Lazydays RV provides everything RVers need and want.

Responsibilities

ESSENTIAL JOB FUNCTIONS:

• Develop goals and plans for and provide direction or organization to optimize departmental performance in the areas of 
• Customer service
• Revenue attainment
• Cost control
• Technician productivity
• Quality assurance
• Cycle time
• Ensure service advisors are keeping their customers informed and optimizing throughput.
• Ensure technicians are attaining high levels of productivity, quality, and collectible hours.
• Maintain updated status of all service coaches on property.
• Encourage teamwork within and between departments.
• Monitor service write-up process to ensure advisors are complying with policies and procedures.
• Prepare and administer an annual operating budget for the service department.
• Monitor repair order trends, including the number of repair orders open and completed, number of items per repair order, dollar sales per repair order, dollar sales per service advisor, etc.
• Understand, keep abreast of, and comply with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA right-to-know, etc.
• Hire, train, motivate, develop, counsel, and monitor the performance of all service department staff.
• Direct and schedule the activities of all department employees.
• Develop and maintain advisor work processes.
• Provide Technical assistance to employees as needed.
• Conduct meetings with department employees to discuss activities and problems of mutual interest.
• Ensure that customers’ service files are up-to-date and are readily available for reference.
• Ensure accounts receivables are collected for service work.
• Handle customer complaints.
• Ensure that the work areas and customer waiting areas are kept clean.
• Account for all documents; ensure that none are missing.
• Maintain reporting systems required by general management and the shop.
• Attend all company-required meetings and training.
• Additional responsibilities as requested or required.

Qualifications

QUALIFICATIONS and EXPERIENCE:

• Business unit management experience and 5 years of service management experience
• Ability to forecast and anticipate business needs
• Ability to sustain business growth while driving strong culture
• Ability to anticipate and resolve problems
• Valid driver’s license and clean driving record to meet insurance requirements
• Excellent business acumen, sound judgement and solid work ethic
• Excellent customer service and communication skills, both verbal and written
• Ability to speak, read, write and comprehend English

EDUCATION:

• Bachelor's Degree or equivalent combination of experience and education