What are the responsibilities and job description for the Delivery Advisor position at Lazydays RV SuperCenter, Inc.?
Overview
Lazydays RV is looking for an experienced Delivery Advisor with a proven track record of success to join our winning team!
Why our Delivery Advisors Choose Lazydays:
- Aggressive performance Based Pay Plans
- Paid training
- The Best Dealership Facilities in the Area
- Competitive health and wellness benefits
- Paid vacation (yes, we are in the recreational sales and service industry)
- Employee Stock Purchase Plan (ESPP)
- Fun work environment (really it is!)
- Growth opportunities
- Cool sponsorships in our local communities—ways for you to get involved
- Paid OEM Training
SUMMARY: As an RV Delivery Advisor, you will be responsible for providing exceptional customer service and guidance to customers who are purchasing recreational vehicles (RVs). You will play a crucial role in ensuring a smooth and positive experience for customers by assisting them throughout the RV selection and delivery process. Your in-depth knowledge of different types of RVs, features, and functionality will be essential in helping customers make informed decisions that align with their needs and preferences.
Responsibilities
ESSENTIAL JOB DUTIES & RESPONSIBILITIES:
- Engage with customers both in-person and over the phone to understand their RV requirements, preferences, and budget.
- Act as a knowledgeable resource, answering questions about various RV models, brands, features, and options.
- Stay up-to-date with the latest trends, technologies, and innovations in the RV industry.
- Develop a deep understanding of the features, capabilities, and benefits of different RV models, from motorhomes to travel trailers.
- Collaborate with the sales team to ensure a seamless transition from the selection phase to the purchasing phase.
- Provide relevant information and insights to assist customers in making informed purchase decisions.
- Coordinate the delivery of purchased RVs, ensuring they are prepared, inspected, and ready for customer handover.
- Ensure the RV is clean, functional, and meets the customer's expectations prior to delivery.
- Conduct post-delivery follow-up with customers to address any questions or concerns they may have.
- Complete We Owes and offer a warm hand off to Retail Advisors.
- Additional responsibilities as requested or required.
Qualifications
QUALIFICATIONS AND EXPERIENCE:
- High school diploma or equivalent; some college education preferred.
- Excellent communication and interpersonal skills.
- Strong customer service orientation with a friendly and approachable demeanor.
- In-depth knowledge of RV types, brands, features, and industry trends.
- Technical aptitude to understand and explain RV systems and operations.
- Ability to adapt to a fast-paced, dynamic work environment.
- Attention to detail and strong organizational skills.
- Proficiency in using computer systems and software for documentation and communication.