Senior Director of Operations

Why LAZ Parking

At LAZ Parking, our mission is “creating opportunities for our employees and value for our clients.” We are a people-first organization focused on growth, innovation, and operational excellence across hundreds of markets nationwide.

The Spirit of the Position:

LAZ Parking is seeking a proven operational leader to oversee and drive performance across our Cincinnati & Kentucky market. The Senior Director of Operations is responsible for full operational execution, financial performance, and leadership development across a diverse portfolio of parking assets.

This role is accountable for building and sustaining a high-performing, scalable operation — ensuring consistency, profitability, and exceptional client and customer experiences across all locations.

Key Responsibilities

Market Leadership & Execution

• Lead day-to-day operations across multiple facilities throughout Cincinnati and Kentucky.
• Ensure consistent execution of operational standards, policies, and procedures.
• Establish structure, accountability, and clarity across all levels of the organization.
• Serve as the primary escalation point for complex operational challenges.

Team Leadership & Organizational Development

• Lead, develop, and hold accountable Facility Managers and senior operational leaders.
• Build a culture centered on ownership, performance, and continuous improvement.
• Drive hiring, succession planning, and leadership development across the market.
• Establish clear expectations and performance metrics tied to results.

Financial Ownership

• Own full P&L performance across the market.
• Drive revenue growth through utilization strategies, pricing, and partnerships.
• Identify and execute cost control measures while maintaining service quality.
• Partner on budgeting, forecasting, and financial reporting.

Client Leadership & Growth

• Serve as a senior leader in key client relationships.
• Lead strategic client meetings, reporting, and performance reviews.
• Ensure delivery on all contractual obligations and service expectations.
• Identify and pursue opportunities for organic growth within the portfolio.

Operational Excellence & Strategic Growth

• Lead implementation of technology, systems, and operational improvements.
• Support new business development, transitions, and mobilizations.
• Partner in market strategy to increase utilization, revenue, and efficiency.
• Drive initiatives that create scalable, repeatable success across locations.

Qualifications

• 7 years of multi-site operations leadership experience.
• Proven ability to lead leaders and manage large, distributed teams.
• Strong financial acumen with direct P&L ownership experience.
• Experience operating in fast-paced, high-accountability environments.
• Excellent communication, leadership presence, and decision-making skills.
• Experience in parking, hospitality, or service-related industries preferred.

What Success Looks Like

• A self-sustaining, highly organized market with strong leadership at every level.
• Consistent operational execution across all locations.
• Measurable improvements in revenue, utilization, and expense control.
• Strong client retention and satisfaction.
• A culture were performance drives opportunity and advancement.

Physical Demands:

• Willingness to work in the elements – heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 25lbs.
• Ability to stand and walk for extended periods of time.
• Ability to bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Exempt

LAZ is an equal opportunity employer. We are an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions, and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. We make all employment decisions, including, but not limited to, recruiting, hiring, training, and promoting our employees and administering our personnel policies, without regard to protected characteristic in accordance with applicable federal, state, and local laws and ordinances. We are dedicated to ensuring that all decisions regarding personnel are in accordance with our principles of equal employment opportunity.

LAZ Parking participates in E-Verify.