What are the responsibilities and job description for the Parking Facility Manager position at LAZ Parking?
A Parking Facility Manager oversees the daily operations of parking facilities, ensuring efficient vehicle flow, customer satisfaction, and revenue generation.
Key Responsibilities
- Daily Operations Management: The Parking Facility Manager is responsible for overseeing the daily operations of parking facilities, including lot maintenance, signage, and equipment functionality. They ensure smooth vehicle flow and customer access.
- Staff Management: This role involves managing and training parking staff, including attendants and cashiers, to maintain high service standards and adherence to operational procedures.
- Policy Enforcement: The manager implements and enforces parking policies, regulations, and security protocols to maintain order and ensure safety within the parking facilities.
- Financial Oversight: They monitor revenue collection, conduct regular audits, and prepare financial reports to track performance and identify opportunities for optimization.
- Customer Service: Addressing customer inquiries, complaints, and special requests is a crucial part of the role, ensuring issues are resolved promptly to enhance the overall customer experience.
Required Skills and Qualifications
- Education: A high school diploma is typically required, although some positions may prefer or require postsecondary education in parking management or a related field.
- Experience: Several years of experience working in a parking facility is often necessary, along with strong leadership and communication skills.
