Network Technician I - Hartford, CT

Job Description

Want to hear something crazy? Cars only spend 5% of their time driving. Where do they spend the other 95%? PARKED!

LAZ Parking is one of the largest and fastest growing parking companies in the country. LAZ operates hundreds of thousands of parking spaces across the country. When it comes to parking, we're the experts!

We are also a PEOPLE FIRST company. We often say, "parking is our industry, but people are our passion." Our mission is to "create opportunities for our employees and value for our clients". If you're looking to join a growing company led by passionate people committed to being the best - contact us today!

The Spirit of the Position:

The Network Technician Level 1 is a professional who provides technical support and assistance to internal company employees, whether on the phone or in person. Their primary intention is to ensure LAZ Parking employees satisfaction and the ability to properly operate any technology or application they may be having trouble with. This position follows a schedule designed to provide

after-hours support coverage. After initial onboarding and training are completed, regular working hours for this position are Monday through Wednesday during evening/after-hours shifts (typically 11am-7pm) and Saturday through Sunday during standard business hours (typically 9am -5pm). Scheduled days off are Thursday and Friday.

Responsibilities:

- Serving as the first point of contact for company employees seeking technical assistance over the phone or email

- Performing on-premises and remote troubleshooting through diagnostic techniques and pertinent questions

- Recognizing symptoms of different problems to direct internal company employees to the proper solutions.

- Improves company references by writing and maintaining documentation for internal Knowledge Base system.

- Maintain service level agreements for employee trouble tickets.

- Improves system performance by identifying problems and recommending changes.

- Updates job knowledge by participating in educational opportunities and maintaining personal networks.

- Follow-up with clients to ensure issues are resolved

- Escalate issues to the next Tier with next level of difficulty

- Install, make changes, and repair computer hardware and software

- Accurately document activities in precise detail

- Interface and coordinate with external vendors to order hardware and software

Education:

Preferred but not required: Associate's degree in a technology field or working on obtaining associate's or bachelor's degree in related field. Other formal certifications and/or training is also welcome.

Experience:

Basic knowledge of computer troubleshooting and network technologies. Prior helpdesk experience or IT troubleshooting in an enterprise environment is an asset.

Technical Skills:

- Ticketing systems: understanding of ticketing systems to track and manage requests

- Basic cybersecurity awareness: Basic understanding of general security precautions

- Troubleshooting: asking questions, implementing solutions, and testing outcomes

- Remote Access Tools

-Understanding of remote access tools to interact with clients' computers

- Microsoft Office 365: Proficiency with core Microsoft Office 365 Tools (Outlook, Power Point, Excel, and Word).

- Hardware & Software: Ability to diagnose and resolve common hardware and software technical issues

- Platforms: Familiarity with Windows 10, Windows 11, Android, and iOS.

Soft Skills:

-Communication: Proficient at clearly communicating technical concepts professionally and effectively.

-Adaptability: Able to adapt to changing goals and situations.

-Time Management

-Ability to manage time effectively and maintain tight deadlines in a fast-paced environment.

-Able to handle multiple inquiries simultaneously.

-Problem Solving: Excellent logic and problem-solving abilities.

-Documentation: Detail oriented, able to record detailed notes on tickets, highly organized.

-Autonomy: Self-motivated and self-directed.

- Team Collaboration: Coordination with other team members to address complex issues.

-Professionalism: Upholding high standards of conduct and ethics in interactions with clients and colleagues.

Desirable Skills/Experience:

- Understanding of networking and firewalls, such as IP addressing, DNS, and DHCP.

- Knowledge and/or experience with VPN technology and configurations.

- Experience with administration of Microsoft 365, Active Directory, Intune, Autopilot, and/or Remote Desktop software.

- Experience creating and maintaining documentation.

- Skills in scripting and/or automation.

- Understanding of and experience with parking technology solutions would be an advantage.

- Microsoft training and certification or other formal IT education will be considered a strong asset.

Physical Demands:

• Ability to lift, push and pull at least 10 pounds.

FLSA Status: Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are committed to equal opportunity without regard to race, religion, color, sex, age, national origin, citizenship, disability, or any other basis of discrimination prohibited by applicable local, state, or federal law. No question in our application process is used for limiting or excluding any applicant's consideration for employment on such grounds.

This employer participates in E-Verify.