Customer Care Agent 3rd Shift - Hartford, CT

The Spirit Of The Position

The LAZ Parking Customer Care Center services customers across the United States. We are looking for a friendly, helpful individual to join our outstanding team.  The Customer Care CSR provides exceptional customer service by answering in-bound calls from parkers for assistance within our parking facilities. We assist in troubleshooting as well as handling concerns in a positive and professional manner. All our interactions with our parkers/customers are recorded and documented. 

Weekends and holidays are required. In-office shifts are required, as necessary. 

Full-Time 3rd Shift Schedule

Monday 10:00pm-6:30am

Wednesday 12:00am-8:30am

Thursday 11:00pm-7:30am

Friday 10:00pm-6:30am

Saturday 10:30pm-7:00am

Principal Job Duties

• Answer incoming calls in a timely and professional manner
• Display a caring attitude and connecting with our customers
• Multitasking between various systems to assist the parker/customer
• Log call activity and enter call data/information into the tracking system
• Support LAZ field operations
• Must use proper grammar and spelling in all communications
• Other related duties as assigned
  
  

Education

• High school diploma or GED required
  
  

Experience

• Minimum 1 year call center or phone experience required
• Parking industry experience preferred but not required
• Working knowledge of Excel, Word, Power Point and General Microsoft Office Applications 
  
  

Skills

• Ability to communicate professionally and effectively
• Excellent phone, interpersonal, and organizational skills
• Ability to speak, read, and comprehend English language
• Bi-lingual abilities, including Spanish, are preferred but not required
• Demonstrates a sense of urgency and timeliness
• Demonstrates the ability to seek improvement
• Excellent team building and interpersonal skills.
  
  

Physical Demands

• Ability to lift, push and pull at least 10 pounds
  
  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

Amazing reasons to work at LAZ Parking!

We Are Redefining Parking Management And Having Fun Doing It! To Support Our Company’s Culture Of Investing In Our People, We Offer Employees The Following Perks

• $17.31
• Growth Opportunities
• Pay Activ– On-demand access to earned wages, get up to 50% of your earned wages
• Paid training
  
  

The following programs are available to help support you as a LAZ employee, free of charge.

• Health Coaching & Resources One-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not
• Employee Assistance Program (EAP) you and eligible members of your household have 24/7 access to confidential counseling
• Smoking Cessation Program
  
  

 Additional Benefits

• 401(k) with Employer Match
• Medical, dental, vision – 3 plan options!
  
  

FLSA Status: Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.