Assistant General Manager

The Spirit Of The Position

The Assistant General Manager (AGM) supports General Manager in the management of Airport Parking Services. The focus of this role will be to not only support the General Manager but to be developed and exposed to the functions of the General Manager role.

As a company devoted to promoting an employee-focused servant leadership culture, the Assistant General Manager will support the programs and initiatives originating from our home office and help to support the individual needs of their operational teams throughout their assigned portfolios.

Compensation: $22.50 Hr.

Shifts: Full-time Varies

Principal Job Duties

• Ensure contract compliance and service levels meet expectations
• Lead, direct, and develop team of employees to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking’s culture as a guideline.
• Ensure proper management and achievement of audit scores, accounts receivable collection, budget attainment and implementation of new technology
• Implement and manage safety and security programs and/or initiatives
• Identifying high potential employees to support the organization’s continued growth via a development plan or otherwise.
• Develop a strategic business plan and direction for scope of contract.
• Organize and narrate parking management skills for Operations Managers.
• Understand, implement, and deliver all requirements that are outlined within the contractual agreements between LAZ Parking and our clients.
• Daily, Weekly, Monthly, and Annual financial and operational reports as required.
• Ensuring that increased revenue, managed expenses, and customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of our various clients.
• Managing, planning, scheduling, training, and directing the activities of Operations Managers and staff.
• Implement and complete other projects, programs, and initiatives that may arise from the operation.
• Review and edit proposed parking, maintenance, etc. agreements.
• Communicate with local police department and emergency management teams regarding operations as needed.
• Organize and manage the oversight of Customer service and shuttle departments.
• Implementation and completion of other projects, programs, and initiatives that may arise from the operation.
• Identify succession plan for leadership team and self
• Create and maintain schedule for CSR and shuttle departments.
• Ensure coverage of scheduled shifts.
• Additional related duties as assigned.
  
  

Additional Responsibilities/Development Opportunities/Exposure Requirements

• Lead management team in delivery of LAZ company technology initiatives including TIBA
• Additional related development opportunities/exposure requirements as identified
  
  

Education

• Associate Degrees and Certificates of Completion on course work in applicable areas can be applied to the education requirements. Parking management experience can be substituted on a year for year basis for education requirements up to maximum of four years.
  
  

Experience

• At least four (2) years of parking management experience at large locations with a monthly and transient component, with at least 10 front line staff members, parking management experience must have been at the level of a single site garage manager at a minimum.
• Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.
  
  

Skills

• Operations management experience of multiple aspects of the operation.
• Ability to seek improvement and create an environment of idea sharing and creative problem solving.
• Strong customer service skills and abilities.
• Ability to be approachable and facilitate coaching conversations with employees and managers.
• Strong ability to comprehend the operation and operation plan.
• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
• Ability to encourage open expression of ideas and opinions.
• Excellent teambuilding and interpersonal skills. Ability to work independently and multi-task.
• Ability to communicate professionally and effectively with all levels of the organization.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrates a sense of urgency and timeliness.
• English language ability of ILR 5 in Speaking, Writing, Listening and Reading.
  
  

Physical Demands

• Willingness to work in the elements – heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 25 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift.
  
  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.