Area Manager

Who is LAZ Hospitality?

The LAZ Hospitality silo is a unique team within LAZ Parking dedicated to growth through operational and financial excellence. The Hospitality team specializes in Hotel Partnerships across the country and excels at developing relationships through training, human connection, and career development for our employees and partners.

The Spirit of the Position:

The Area Manager, Hospitality supports the General Manager with a complete oversight for financial, operational, safety and service success at all hotels within the market. The Area Manager is directly responsible for all aspects of business within the market.

Principle Job Duties:

• Responsible for the financial, operational, safety and service success at all hotels within assigned portfolio.
• Managing, planning, scheduling, training, and directing the activities of all hospitality management.
• Ensure that increased revenue, controlled expenses, and customer satisfaction is maximized by maintaining the highest level of safety & service thresholds and initiatives that are aligned with the expectations of our various clients.
• Additional duties as assigned.

People

• Ensure LAZ internal stand-up meetings (pre-shifts) are held each shift through Hospitality Managers, Assistant Hospitality Managers, Supervisors, or Shift Leads.
• Assist with the management and development of the Hotel teams to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking’s culture as a guideline.
• Identify high potential employees to support the organization’s continued growth, both within your region and outside.
• Actively participate in the recruiting and onboarding process all Hospitality accounts.
• Ensure all safety initiatives from the National Safety & Training Manager, Hospitality are rolled out to new and existing employees.
• Process and resolve any and all safety concerns within Hospitality accounts, using the National Safety & Training Manager, Hospitality as a resource where needed.
• Managing, planning, scheduling, training, and directing the activities of the Hospitality Silo within your market.

Product

• Drive service results and establish goals by monitoring and responding to results from LAZ Service Shopper Reports and hotel internal service metrics.
• Responsible for cultivating client relationships and business retention.
• Implement and complete other projects, programs, and initiatives that may arise from the operation of assigned hotel(s).
• Understand, implement, and deliver all requirements that are outlined within the contractual agreement between LAZ Parking and our clients.
• Responsible for planning and executing plan for the opening of all new hospitality locations within the market.
• Participate in any and all proposals, underwriting, and presentations for hospitality related business development within the market.
• Prepare, review, and submit parking agreements within the market to the LAZ Legal team for review.

Profit

• Responsible for ensuring claims and safety related training, prevention initiatives, and claims processing including claims investigation, client and guest follow-up, and compliant reporting are occurring consistently within the market.
• Responsible for overall financial success including audit compliance and ensuring Hospitality accounts follow audit protocol.
• Responsible for ensuring payroll processing is completed successfully at all hospitality accounts; Including sign off on hours in timely manner; collaboration with the local payroll department to ensure pay data is completed properly; and working with Human Resources Business Partner to ensure proper wage and hour compliance.
• Responsible for ensuring LHIST data is entered daily and accurately within the silo.
• Responsible for financial management of all hospitality locations and ensuring adherence to budget and revenue enhancements as it relates to staffing, scheduling and operational expenses.
• Daily, Weekly, Monthly, and Annual financial and operational reports as required.
• Preparation and completion of budgets/monthly reviews of profit/loss for their assigned portfolio.
• Monitor, review, and analyze the market rate structures.

Requirements:

Education

• Bachelor's Degree or equivalent work experience.

Experience

• 3 years in Management role.
• Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.
• Parking management experience of multiple locations is required.

Skills:

• Ability to seek improvement and create an environment of idea sharing and creative problem solving.
• Strong customer service skills and abilities.
• Ability to be approachable and facilitate coaching conversations with employees and managers.
• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
• Ability to encourage open expression of ideas and opinions.
• Excellent team-building and interpersonal skills.
• Ability to work independently and multi-task.
• Ability to communicate professionally and effectively with all levels of the organization.
• Ability to interpret policies, procedures, and standard business practices.

Physical Demands:

• Willingness to work in the elements – heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 10lbs.
• Ability to stand and walk for extended periods of time.
• Ability to bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Exempt

LAZ is an equal opportunity employer. We are an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions, and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. We make all employment decisions, including, but not limited to, recruiting, hiring, training, and promoting our employees and administering our personnel policies, without regard to protected characteristic in accordance with applicable federal, state, and local laws and ordinances. We are dedicated to ensuring that all decisions regarding personnel are in accordance with our principles of equal employment opportunity.

LAZ Parking participates in E-Verify.