What are the responsibilities and job description for the Airport Overnight Office Customer Service - Greer, South Carolina position at LAZ Parking?
- Part Time Overnight Customer Service Representative*
- $16.00/hr
- Valid drivers license needed*
- Growth Opportunities*
- Paid training*
- Free company uniform*
- Pay Cards*
- FREE PARKING during working shifts*
- Health Coaching & Resources One-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not.
- Employee Assistance Program (EAP) you and eligible members of your household have 24/7 access to confidential counseling.
- Smoking Cessation Program
- 401k
- Medical, Dental, Vision
- Paid time off
- Short Term & Long Term Disability
- AND MORE
The Details
- Must be able to communicate clearly in English language, and must present friendly, outgoing attitude.
- Must be able to work independently. Other than training time, this position normally will work alone.
- Promoting good customer relations by consistently providing premier customer service with a friendly demeanor, can-do attitude, and willingness to help at all times.
- Helping patrons find the parking garage/lot they are looking for, putting their needs and comfort first.
- Providing general property information to the guest.
- Walking and/or driving company vehicle between different parking lots and identifying parking violators around the Airport.
- Issuing the appropriate parking violation notice.
- Communicating any issues or concerns seen on parking lots to location Manager.
- Maintain and repair any malfunctioning parking equipment to ensure appropriate access to customers.
- Ensuring proper garage/lot signage is displayed and communicating any observed deficiencies with Manager.
- Conducting general maintenance of the garage – sweeping, wiping down surfaces and equipment, emptying trash, picking up trash, etc
- General maintenance of machines such as putting in new receipt rolls but not limited to.
- Basic janitorial type cleaning of parking lots. Picking up any trash you see on ground.
- Completing all required data entry, paperwork and reports accurately and efficiently to account for any and all collected parking revenues and violations issued.
- Add/delete monthly accounts, and key in required information for monthly parkers in the parking revenue control system.
- Conduct license plate inventory
- Be in full LAZ Parking uniform, on time, and ready to work when scheduled.
- Be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
- Work primarily without direct supervision and follow directions of supervisors when requests are made.
- Assist customers in garages, lanes, and in the parking office
- Other related duties as assigned.
- High school diploma or GED preferred but not required.
- Strong customer service experience.
- Parking industry experience is preferred but not required.
- Willingness to be flexible.
- Ability to handle challenging and at times, emotionally charged situations.
- Ability to speak, read, and comprehend the English language.
- Must be able to make decisions independently and stay firm on decisions made (not easily persuaded)
- Willingness to work in the elements – heat, wind, snow, rain, etc.
- Ability to lift, push and pull at least 10 pounds.
- Ability to stand, walk and run for extended periods of time.
- Ability bend, stoop, squat and lift frequently throughout a shift
- Lifting and moving parking equipment
- Sweeping and changing signage when needed.
Salary : $16