What are the responsibilities and job description for the Veterinary Assistant/ Customer Service Representative position at Layfield Veterinary Services Pocomoke branch?
Looking for a rewarding, hands-on role in veterinary medicine? Join a team that values reliability, initiative, and a strong work ethic.
Veterinary Assistant / Customer Service Representative (Full-Time)
Employer: Layfield Veterinary Services
Location: Princess Anne
Position Type: Full-Time
Schedule: Open availability required Monday through Thursday
Position Overview
Layfield Veterinary Services, a well-established mixed animal practice, is seeking a dependable, motivated individual to join our team as a full-time Veterinary Assistant / Customer Service Representative. Our hospital primarily serves small animal patients, with occasional mixed animal cases, including goats.
This position is best suited for candidates with at least some prior veterinary, kennel, or animal care experience who are looking to further develop their skills in a supportive, team-oriented environment. The ideal candidate is compassionate, eager to learn, comfortable with both clinical and client service responsibilities, and willing to contribute to all aspects of daily hospital operations.
Key Responsibilities
- Greet clients professionally and assist with appointment scheduling, patient check-in, and check-out processes
- Assist veterinarians and technical staff during examinations, treatments, and procedures
- Safely handle and restrain animals during diagnostic and treatment procedures
- Provide attentive patient care, including feeding, walking, monitoring, and caring for hospitalized animals
- Administer medications and assist with basic laboratory tasks as directed
- Maintain accurate medical records and update patient information
- Support kennel operations and daily hospital sanitation
- Clean and maintain exam rooms, treatment areas, kennels, equipment, and common areas
- Perform routine facility upkeep, including laundry, stocking supplies, and general maintenance duties
- Communicate effectively and compassionately with clients regarding patient care and general pet wellness
- Cross-train to support both clinical and front desk operations as needed
Qualifications
- Demonstrated dependability and strong attendance record
- Self-motivated with a willingness to learn and grow professionally
- Ability to work both independently and collaboratively within a team environment
- Strong communication and customer service skills
- Comfortable performing both clinical duties and physically demanding tasks, including cleaning and facility maintenance
- Professional demeanor with a positive and respectful attitude
- Previous veterinary assistant, kennel, boarding, animal shelter, grooming, farm animal, or veterinary clinic experience strongly preferred
- Candidates with veterinary assistant coursework, vocational training, or enrollment in an animal science/veterinary program are encouraged to apply
- Working knowledge of basic animal handling and restraint preferred
- Interest in animal care, animal husbandry, and veterinary medicine strongly preferred
Ideal Candidate Profile
The ideal candidate is someone who already has some experience working around animals in a veterinary, kennel, boarding, grooming, shelter, or farm setting and is looking to continue building their knowledge and skills within the veterinary field. They take pride in their work, demonstrate initiative without constant supervision, and understand the importance of both patient care and maintaining a clean, organized hospital environment. They are adaptable, dependable, and willing to assist wherever needed—whether in a clinical setting, at the front desk, or with daily facility upkeep. A strong work ethic, positive attitude, and genuine compassion for animals and their owners are essential for success in this role.
Physical Requirements
- Ability to lift, carry, and safely restrain animals of varying sizes
- Ability to stand, bend, and move for extended periods
- Willingness to perform daily cleaning and maintenance tasks as part of routine responsibilities
Compensation & Benefits
- Compensation commensurate with experience and qualifications
- Paid leave
- Paid holidays
- Potential continuing education allowance
- Generous employee pet discount
- Retirement plan
How to Apply
Qualified candidates are encouraged to submit a resume along with a brief statement of interest to:
cwebsterpm@layfieldvetservices.com
Additional Information
This role is best suited for an individual who values teamwork, takes initiative, and is willing to contribute to all aspects of hospital operations. Layfield Veterinary Services is committed to fostering a supportive environment where team members are encouraged to learn, grow, and succeed within the veterinary profession.
Pay: $17.00 - $22.00 per hour
Benefits:
- Continuing education credits
- Employee discount
- Paid time off
- Retirement plan
Work Location: In person
Salary : $17 - $22