What are the responsibilities and job description for the Field Customer Service Technician- REMOTE Rockford, Illinois position at LayerZero Power Systems?
Description
LayerZero Power Systems Inc. is a globally recognized leader in providing state-of-the-art power distribution solutions for critical industries. With a strong focus on reliability, innovation, and customer satisfaction, we deliver advanced power systems products that ensure uninterrupted and dependable power supply in mission-critical environments. Our customer base is comprised of companies in the data center (our main focus), financial, computer service provision, and semiconductor manufacturing sectors LayerZero Power Systems is on a trajectory of sustained growth, with a loyal customer base of existing Fortune 100 customers and an expanding portfolio of new customers.
Position Description: Customer Service Technician
LayerZero Power Systems, Inc. is seeking a skilled and safety-focused Customer Service Technician to support our advanced power distribution equipment. This role involves both on-site and remote service, ensuring the reliability and performance of our systems. The ideal candidate will have strong electrical troubleshooting abilities, a commitment to safety, and a customer-first mindset.
Requirements
PRIMARY DUTIES:
This Position Includes The Following Primary Duties
- THIS IS A REMOTE POSITION WITH TRAVEL, Rockford, Illinois ***
LayerZero Power Systems Inc. is a globally recognized leader in providing state-of-the-art power distribution solutions for critical industries. With a strong focus on reliability, innovation, and customer satisfaction, we deliver advanced power systems products that ensure uninterrupted and dependable power supply in mission-critical environments. Our customer base is comprised of companies in the data center (our main focus), financial, computer service provision, and semiconductor manufacturing sectors LayerZero Power Systems is on a trajectory of sustained growth, with a loyal customer base of existing Fortune 100 customers and an expanding portfolio of new customers.
Position Description: Customer Service Technician
LayerZero Power Systems, Inc. is seeking a skilled and safety-focused Customer Service Technician to support our advanced power distribution equipment. This role involves both on-site and remote service, ensuring the reliability and performance of our systems. The ideal candidate will have strong electrical troubleshooting abilities, a commitment to safety, and a customer-first mindset.
Requirements
PRIMARY DUTIES:
This Position Includes The Following Primary Duties
- Perform startup, commissioning, service, and preventive maintenance on LayerZero equipment:
- Static transfer switches
- Power distribution equipment
- Remote power panels
- Provide customer support while on site and via email and phone
- Maintain timely and detailed service records in the LayerZero system
- Provide emergency response for critical incidents
- Regularly scheduled time slots for 1-844-855-5977 LayerZero 24/7 incident response
- Service experience with electric power systems – Required.
- Electrical and electronic troubleshooting skills – Required.
- Ability to read diagrams and schematics – Required.
- Familiarity with programming printed circuit boards via PC based programs – Required.
- Safety awareness and electrical PPE knowledge – Required.
- Electronics or electrical training from military service – Preferred.
- Clean driving record – Required.
- Associate degree in electrical field – Preferred.
- Military training in electronics or electrical systems
- Training to be conducted at LayerZero Headquarters in Aurora, Ohio.
- Field service work is performed at customer sites through the US and Canada. Travel is required.
- At times, weekends or possibly holiday work will be required.
- Competitive pay with performance incentives
- 100% company-paid medical, dental, and vision
- 401(k) with company match
- 3 weeks PTO, 10 paid holidays, and 2 floating holidays
- Impact: Develop your skills and expertise in a rapidly growing industry, with your work directly influencing the success of mission-critical projects.
- Innovation: immerse yourself in an environment that celebrates forward thinking and continuous improvement.
- Collaborative spirit: Work closely with engineers, marketers, and other professionals to bring ideas to life.
- Grow with us: We are committed to your personal and professional development, offering endless opportunities to improve your skills and advance your career.